Manage Your Contacts & Settings

Learn how to manage your contacts and Alexa Communication settings from the Alexa app.

When you sign up for Alexa Communication in the Alexa app, you can grant permission to upload the contacts saved on your mobile device.

Alexa uses this information to find people or numbers to contact through your compatible Alexa-enabled devices and the Alexa app.

Set up profiles for multiple users

If you share devices with other people in your household, you can each create a profile for Alexa Communication by signing up in the Alexa app individually. This way Alexa uses your name and mobile contacts when making calls and sending messages.

Note: Fire Tablets do not support voice profiles at this time.

To set up a profile in the Alexa app:

  1. Select the Communicate icon .
  2. Select Get Started, and follow the on-screen instructions.
  3. On the Help Alexa get to know you screen, select your profile. Otherwise select I'm someone else.
  4. Enter your name and mobile phone details when prompted.

Note: You can access contacts from all users in your Amazon Household from shared compatible Alexa-enabled devices, just ask Alexa to call a particular contact by name. Alexa looks for that contact on all available contact lists and makes the call via your profile.

About contacts in Alexa

When setting up Alexa Communication, you can choose to import contacts from your phone or tablet to the Alexa contacts list in the Alexa app.

You can view your contacts in the Alexa app by opening the Communicate icon , and selecting the Contacts icon Contacts button.

Note: Open a contact card to determine if they have an Alexa device, and have Alexa Communication registered to the number listed from your mobile phone contacts. For more information on how to send a message, go to About Alexa Messaging.

Manage your contacts

You can view and edit your personal contacts imported from your mobile device in the Alexa app. The Alexa app shows all of the contacts saved to your mobile device.

You can create contacts in the app or you can import them from your device's local address book. To manage the import of contacts from your device, please visit the contacts section in the Alexa app. You can also edit and delete any contact created in the Alexa app by visiting that contact's individual contact card. The Import Contact feature is ON by default.

Alexa periodically checks for updates to your contacts and accesses any new contact information when making calls and sending messages.

Block contacts

You have the option to block specific Alexa contacts through your compatible Alexa-enabled devices and the Alexa app.

Tip: You can also temporarily block alerts for messages and calls on supported Echo devices using the Do Not Disturb feature. For more information, go to Use Do Not Disturb for Alexa.

To block an Alexa-to-Alexa contact:

  1. Select the Communicate icon .
  2. Select the Contacts icon Contacts button.
  3. Select menu (three dots) and select Block contacts.
  4. Select Block beside contact. To unblock the contact, return to Block Contact screen, then select Unblock.

Note: When using Echo Connect, settings for incoming calls to your home phone service, including blocking specific contacts, are managed through your home phone service provider.

Manage your profile

You can view and manage your Alexa Communication profile from the Alexa app:

  1. Select the Communicate icon .
  2. Select the Contacts icon contacts button.
  3. Select My Profile & Settings.

You can then choose from available options, including:

  • Name – Select Edit to change the name associated with your profile.
  • Drop In – Use the toggle under Drop In to turn this feature on or off.

Drop In Permissions

To allow a contact to drop in on you from the Alexa app:

  1. Select the Communicate icon .
  2. Select the Contacts icon contacts button.
  3. Scroll down and select the contact you want to allow.
  4. Use the toggle under Drop In to allow or refuse permission to Drop In for that particular contact.

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