Learn more Download now Shop now Shop now Shop now Shop now Shop now Shop now Shop now Shop now Shop now Learn More Shop now Shop now Learn more Shop Fire Shop Kindle New Album - Noel Gallagher Learn more Shop Women's Shop Men's

Return a Parcel at a Collect+ Store

If the item you're returning is eligible and there's a Collect+ store near you, you'll see the option to return your item using a Collect+ store.

When this option is generated, your label will have a link to a map with all available Collect+ stores in your area so you can choose a location to drop off your return.

To return an item using a Collect+ store:

  1. Your Collect + label will be generated by the Returns Support Centre. After you've created your returns label, you’ll see a link to the Collect+ website where you can enter your postcode to view all the Collect+ locations in that area.
  2. Package your return, making sure the parcel is less than 10kg and no bigger than 50cm x 30cm x 30cm.
  3. Print your returns label and fix it to the outside of the parcel.
  4. Take the parcel to a Collect+ store of your choice.
  5. When you get to the Collect+ store, give your parcel to the shopkeeper. They'll hand you a receipt as proof of return, and you’ll need to keep this in case there's a query at a later date.


  • You can’t opt to return an item to a Collect+ store; this type of return is only valid if the Returns Support Centre generates a Collect+ returns label for you.
  • If the Collect+ store can’t scan the barcode on the label, they have the option to enter the number into their system manually.
  • Amazon.co.uk isn't responsible for any personal items or items not related to the return left in the Collect+ store.

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.