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Cancel Items or Orders

You can cancel items or orders by visiting the Order section in Your Account.

Note: if the order has dispatched, you can't modify it but you can refuse the package upon delivery or return the item(s) you ordered using our Returns Support Centre.

For information on how to cancel an AmazonFresh item or order, please visit AmazonFresh Cancel Items or Orders.

To cancel an item or an entire order:
  1. Go to Your Orders.
  2. Click Cancel Items.

    Note:

    • If the order is sold by a Marketplace Seller, you'll only have 30 minutes to make any changes. However, after 30 minutes you'll still be able to request a cancellation by clicking the Contact Seller button and selecting Cancellation Request from the drop-down menu.
    • If the order has already entered the dispatch process, this option won't be available. However, you can still cancel for a period of 14 days from receipt of the goods. Visit our Help page

  3. Select the check box next to each item you wish to remove from the order. If you want to cancel the entire order, select all of the items.
  4. Click Cancel checked items when finished.

After submitting the cancellation, we'll send you a confirmation message to the e-mail address on your account.

You can also confirm that the order was cancelled by visiting Your Account. If you see the order in the Cancelled Orders section, it was successfully cancelled.

If your order was dispatched directly from Amazon.co.uk and can't be modified, you can refuse the parcel or return it using our Returns Support Centre.

If your order dispatched directly from a Seller and can't be modified, please contact the Seller for instructions. For more information on how to contact the Seller, go to Contact Marketplace Sellers .


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