About Deliveries from Amazon

Amazon Logistics is Amazon's delivery service. Orders shipped by Amazon Logistics will show as 'Delivery by Amazon'.


On-Road Incident Emergency Hotline

Safety is Amazon's top priority. While most deliveries make it to customers without issue, we are ready to support you in the event of an emergency involving Amazon Logistics and Amazon Flex delivery drivers. If you witness or experience a serious on-road incident involving a delivery driver, please

  1. Secure your own safety.
  2. Call 999 if police or emergency medical services are needed.
  3. Report the incident to Amazon by calling +44 808 164 6718 to receive 24/7 immediate assistance.

Amazon provides a technology and logistics platform that empowers local and regional delivery companies across the UK to deliver Amazon parcels to customers seven days a week. This platform compliments our current large, national delivery partners and provides additional capacity as more and more customers enjoy Amazon Prime's next day delivery benefits.

Tracking Your Order

You can track your parcel at any time through Your Orders.

Find the order you want to track and click Track Package.

Delivery Information

If no one is at the address when delivery is attempted, Amazon will post the parcel through your letter box if possible, leave it in your preferred safe place or a secure location, or deliver to a neighbour. A signature will be required on delivery for all parcels valued at £100 or more.

Note: During checkout, on the Review your order screen, you'll see the heading What if I am not in under your delivery address. Click Tell us where to leave your package to nominate a preferred neighbour or to select a safe place for delivery. If you'd like your delivery preference to be applied to all future orders to this address, check the "Use these preferences for all future deliveries to this address" box. Please note that some orders won't be eligible for unattended delivery.

Note: Certain items available on Amazon.co.uk are age restricted. By placing an order for one of these items you are declaring that you are 18 years of age or over. Valid photographic ID and a signature of the recipient will be required upon delivery. It is not possible to request that Amazon leave these items at a neighbour’s address or in a safe-location and they can't be delivered to a locker or Pickup point. If your order is being delivered to a commercial address or residential apartment block, the receptionist, concierge or mail room attendant receiving your parcel will need to provide a valid ID, showing they are aged 18 or over. If they can’t, the parcel will be returned to Amazon for re-delivery the following day. All information we receive about customers is treated in accordance with our Privacy Notice.

If Amazon can't deliver your parcel on the first attempt, delivery will automatically be re-attempted for up to four more times. You can select a date for redelivery by clicking on the Track Package button beside the relevant order, in Your Orders. If your order is eligible for redelivery, you’ll be able to click the ‘Request reschedule’ link. If Amazon is unable to successfully deliver the parcel, it will then be returned to our Fulfilment Centre and a refund will be processed to your payment card.

Note: Deliveries to commercial addresses will only be made Monday - Friday.

You may find that the tracking will sometimes show that a parcel has been delivered, but you haven't received it. In these instances, we'd recommend that you check to see if the parcel was left in secure location, such as your letter box, shed or garage, or with one of your neighbours. You can visit our Help Page for more information. If you've checked these places, and you still can't locate your parcel, please Contact Us and we'll be happy to look into it for you.

Delivery Instructions and Access Codes

If you'd like to give the driver instructions about a safe place for leaving your parcel, and you haven't entered it during check-out, you can add a delivery instruction through Your Account. Just click Track Item on the relevant order in Your Orders and click "Provide Delivery Instructions" on the Progress Tracking page.

You can also manage your delivery address for future orders through Your Account. Just go to Manage Address Book under "Settings", click Change and provide the address type (Residential or Commercial) or security access code, as necessary. This information will be saved and applied to any future orders you place.

Weekend Delivery Preferences

When adding a new address, you can choose weekend availability preferences under "Optional Delivery Preferences".

You can also update an existing address with weekend availability preferences by visiting Your Account. Just go to Manage Address Book under "Settings", click Change and then choose the most appropriate options for your address.

Addresses with no weekend availability preference set receive deliveries 7 days a week. Addresses with Saturday and Sunday deselected in Weekend Availability preferences will receive deliveries on weekdays only, excluding holidays.

E-mail Notifications

You’ll receive an e-mail when we dispatch your parcel and another one when it goes out for delivery with the Amazon.

You’ll also receive an e-mail if your parcel is left in a secure location, delivered to a neighbour, if a delivery attempt is unsuccessful, or if the driver has difficulties locating the address.

If you sign up for Text Trace or Mobile App notifications, you’ll also receive updates on your phone or other mobile device.

Customer Service

Amazon Customer Service handles all enquiries for Amazon deliveries.

You can Contact Us if you need to reschedule a delivery, request a redirection, or with any other queries you may have.

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