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About Mobile Phones Marked as EU Import

EU import mobile phones ("EU Phones") may be offered for sale at Amazon.co.uk.

EU Phones are configured for EU countries other than the UK and can be differed from devices configured for the UK market. The EU Phone may be unavailable in a UK configuration and the price may differ from the UK model.

When buying an EU Phone, keep the following in mind:

  • The phone may not include an English instruction manual.
  • Operating system software updates, especially for Android devices, may be limited or unavailable in the UK (see "Operating System Update Restrictions" below).
  • There may be restrictions on the manufacturer's warranty (see "Possible Warranty Limitations" below).

Operating System Update Restrictions

System updates are sometimes made available by region, which means that a system update may become available later in the UK than other EU countries. In some cases, software updates may never be made available in the UK.

After a system update, it's possible that the EU Phone will revert to the language of the relevant EU country, even if you've selected English during set up.

Possible Warranty Limitations

If your EU Phone is defective, you may be able to send it to the manufacturer's service centre but note that this may be an address outside the UK which could lead to additional delivery charges. Under certain circumstances, the manufacturer's warranty may not apply to EU Phones within the UK.

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