Return a Gift

The Returns Support Centre allows gift recipients and gift givers to return single items and items marked as a gift when they have been sold and/or fulfilled by Amazon.co.uk. The type of refund or credit you receive depends on how the gift was purchased and how it's returned.

1. Go to the Returns Support Centre, and then click Return a gift.
2. If prompted, sign in to your Amazon account. If you don't have an account you'll need to create one.
3. Enter the order number for the item you want to return.

   Note: Your 17-digit order number (or "Order ID") is found on the left side of your packing slip or on the digital gift receipt that was emailed to you when the order was delivered. If you don't have the packing slip or can't locate this email, you can contact us. We'll ask for information to help us locate the order, such as the sender's name, their e-mail address, their phone number, and information about the item you want to return.

4. Click Continue.
5. Select the items you want to return from the order, enter the quantity of items you want to return, and then select a return reason from the drop-down menu.
6. Select your preferred return method.

   Note: If the return isn't the result of our error, or if you're returning an item other than shoes, clothing, jewellery or watches that were sold or dispatched by Amazon, return costs will be deducted from your refund. If you choose to return via Amazon Locker, you'll be prompted to select a Locker location at this time. For more information about returning an item to an Amazon Locker, go to Return an Item Using an Amazon Locker.

7. Print your label and return authorisation. Some returns won't require you to print a label or authorisation. If you don't have a printer when you're completing your return, you can print later (we'll e-mail you a link to your label) or you can have someone else print your label for you.
8. Put the return authorisation inside your package and attach the label to the outside of it.