Protect Your Account

Some suspicious e-mails contain attachments and link to websites that try to install malicious software on your computer.

To increase the security of your account, Amazon recommends enabling Two-Step Verification. For more information, go to

If you are concerned that your account details are at risk after having clicked on links within a Phishing or Spoofed email, please take the following steps:

  1. If you've entered your password on what you think might be a malicious website, go to Forgot Your Password and change it immediately.
  2. If you've entered your credit card information on what you think might be a malicious website or replied to an e-mail with that information, you should contact your credit card company immediately.

    Note: Don't forget to update the card on Amazon.co.uk afterwards.

    For additional account security tips, here are some ways to protect your system:

  3. Install anti-virus or anti-malware software from a reputable company.

    Note: After it's installed, run a full scan of your computer.

  4. Check for and install updates for all programs on your computer. Run Windows Update if you have a Windows computer or Software Update if you have a Mac. We also strongly recommend that you make sure that Adobe Flash, Adobe Reader, and Java are all up to date on your computer.
  5. Never reply to unsolicited messages. Replying to phishing and spam messages only notifies the sender that they have a valid e-mail address to which they can send more spam and phishing messages.

    Note: If you want to unsubscribe from Amazon mailings, do so directly through our website instead of clicking a link in an e-mail.

    If you're a security researcher and you believe you have found a security issue within any of Amazon's services, e-mail the details of your findings to security@amazon.com. Use PGP to protect the message by using our Public PGP key. If you're not reporting a security vulnerability, we're unable to respond to your message.

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