Protect Your System

Some suspicious e-mails contain attachments and link to websites that try to install malicious software on your computer.

Here are some ways to protect your system:

  1. If you've entered your password on what you think might be a malicious website, go to Forgot Your Password (Amazon.co.uk Full Site) and change it immediately.
  2. If you've entered your credit card information on what you think might be a malicious website or replied to an e-mail with that information, you should contact your credit card company immediately.

    Note: Don't forget to update the card on Amazon.co.uk afterwards.

  3. Install anti-virus or anti-malware software from a reputable company.

    Note: After it's installed, run a full scan of your computer.

  4. Check for and install updates for all programs on your computer. Run Windows Update if you have a Windows computer or Software Update if you have a Mac. We also strongly recommend that you make sure that Adobe Flash, Adobe Reader, and Java are all up to date on your computer.
  5. Never reply to unsolicited messages. Replying to phishing and spam messages only notifies the sender that they have a valid e-mail address to which they can send more spam and phishing messages.

    Note: If you want to unsubscribe from Amazon mailings, do so directly through our website instead of clicking a link in an e-mail.