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About Identifying Whether an E-mail is from Amazon

E-mails from Amazon will never ask you for personal information. If you receive a suspicious (sometimes called phishing) e-mail, here are some tips to determine if it's an e-mail from Amazon.

If you received correspondence regarding an order you didn't place, it likely wasn't from Amazon.co.uk. Please send the e-mail as an attachment to stop-spoofing@amazon.com. If you are reporting a suspicious URL, put it in the body of the email and send it to stop-spoofing@amazon.com. For more information, go to

To help identify phishing e-mails and for tips on safe online shopping, see our short Help Video:

Examples of what to look out for if you suspect a Spoof or Phishing email are:

  • An order confirmation for an item you didn't purchase or an attachment to what looks like an order confirmation.

    Note: Go to Your Orders to see if there's an order that matches the details in the e-mail. If it doesn't match an order, the message isn't from Amazon. Amazon never includes attachments in order confirmation e-mails.

  • Requests for your Amazon.co.uk username and/or password, or other personal information. Personal information includes things like: your National Insurance number, your credit card number, PIN number, or credit card security code, or your security question answer (e.g. your mother's maiden name).

    Note: Amazon will never ask for personal information to be supplied by e-mail.

  • Requests to update payment information through a link in the e-mail. Emails from Amazon will never request you to update payment information via a link. Instead, we would include instructions on how to verify your account information, including payment options, through the Amazon.co.uk website.

    Note: Go to Your Account and click Manage Payment Options in the Payments section. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.

  • Links to websites that look like Amazon.co.uk, but aren't Amazon.

    Note: Legitimate sites have a dot before "amazon.co.uk" such as http://"something".amazon.co.uk (usually "www"). Please note, the legitimate site for Amazon Pay is pay.amazon.com/uk. We'll never send e-mails with links to an IP address (string of numbers), such as "http://123.456.789.123/amazon.co.uk/".

  • Attachments or prompts to install software on your computer.

  • Typos or grammatical errors. Be on the lookout for poor grammar or typos. Many phishing e-mails are translated from other languages or are sent without being proof-read. As a result, these messages can contain bad grammar or typographical errors.

  • Forged e-mail addresses to make it look like the e-mail is coming from Amazon.co.uk.

    Note: If the "from" line of the e-mail contains an Internet Service Provider (ISP) other than @amazon.co.uk, then it's a fraudulent e-mail.

Reporting a Phishing or Spoofed Email:

If you suspect that you have received a Phishing or Spoofed Email, please refer to Report a Phishing or Spoofed Emailfor guidance on how to report this.

If you have clicked on a Phishing or Spoofed email and are concerned that your account information may be at risk, please refer to Protect Your Account for guidance.


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