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A-to-z Claim Time Frames

Once you've determined your order meets the A-to-z claim conditions, there are several time requirements for filing a claim.

To file a claim, keep in mind:

  • For physical goods, you must wait 3 calendar days past the maximum estimated delivery date for an order OR 30 days from the order date, whichever is sooner.
  • You have 90 days from the maximum estimated delivery date to file a claim.
  • If you received your item and it is damaged, defective, or materially different, you must contact the Seller within 30 days of receipt to request return information. Your return must then be postmarked within 45 days of the date you received the item.

If your item becomes defective more than 30 days past the delivery date and it is under warranty, you may have to contact the manufacturer for repair or replacement (although you should contact your Seller in the first instance)..

Note: A-to-z Guarantee claims typically take 1-2 weeks to process.

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