A-to-z Guarantee Restrictions
The following items and situations aren't covered by the Amazon A-to-z Guarantee.
Prohibited items (including items violating the Amazon Payments Acceptable Use policy).
Credit card payments where the issuing bank has initiated a chargeback.
Damage or loss that occurs to goods after they're delivered to a freight forwarder.
Opened Health and Beauty items that are not damaged, defective or incorrect.