Learn more Download now Browse your favorite restaurants Shop now Shop now Shop now Learn More Shop now Shop now Shop now Learn more Shop Fire Shop Kindle Learn More Shop now Shop now Learn more

About A-to-z Guarantee

We want you to buy with confidence anytime you make a purchase on the Amazon.co.uk website or use Amazon Pay; that's why we guarantee purchases from third-party sellers when payment is made via the Amazon.co.uk website or when you use Amazon Pay for qualified purchases on third-party websites. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee.

This applies to purchases made on the Amazon.co.uk website. For purchases made on third-party websites using Amazon Pay, go to Amazon A-to-z Guarantee on the Amazon Pay Help page.

Customers who pay for purchases from a Marketplace Seller via the Amazon.co.uk website are eligible to receive up to £2,500 of the purchase price, including delivery charges.

For more information on when you can file an A-to-z claim, go to A-to-z Claim Conditions.

Note: If you need help with an item sold by Amazon Global Store, or with a Marketplace item delivered via a Prime delivery method, please Contact Us.

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.