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View Claim Status

For purchases through the Amazon.co.uk website, you can track the progress of your claim by viewing the order in the Orders section of Your Account.

To view the status of your claim:
  1. Go to Your Orders.
  2. Locate your order in the list and click File/View Claim.
  3. View the status of your claim.

Note: A-to-z Guarantee claims typically take 1-2 weeks to process.

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