File an A-to-z Guarantee Claim

You can file an A-to-z Guarantee claim via the Orders section in Your Account if you purchased physical goods from a third-party Seller on the website.

To file an A-to-z Guarantee Claim:
  1. Go to Your Orders.
  2. Locate your order in the list and click File/View Claim.
  3. Enter the required information and click Report problem.

For more information on the A-to-z Guarantee, go to About A-to-z Guarantee.