Last updated 29 August 2017
This is an agreement between you and Amazon Media EU S.à.r.l. (with its affiliates, “Amazon”, “we” or “us”) regarding Unlimited, Prime Music, the Store, and the Music Library Service (collectively, the “Services”). The Services allow you to purchase and access digital versions of audio recordings, artwork and information relating to the audio recordings, and other content (collectively, “Music Content”), as described below.
To use the Services, you must have an Amazon.co.uk account, and you may be required to be logged in to the account and have a valid payment method associated with it. You may not share your Amazon.co.uk username and password with others or use anyone else's Amazon.co.uk username and password. As required by our Music Content providers, Music Content is available only to residents of the United Kingdom.
1. THE SERVICES.
1.1 Amazon Music Unlimited. Amazon Music Unlimited ("Unlimited") allows you to access certain Music Content from our catalogue ("Unlimited Content") if you subscribe to Unlimited.
(a) Unlimited Plans. We offer paid plans that allow you to access Unlimited Content (each, an "Unlimited Plan"). We currently offer Individual, Echo, Family and Student Unlimited Plans. The Unlimited Plans are described in our Help Pages.
(b) Unlimited Plan Fees; Upgrades and Downgrades. The subscription fees for Unlimited Plans are described in our Help Pages. From time to time, we may offer different Unlimited Plans, and the fees for those plans may vary. The fee for the Unlimited Plan you select will be set forth on the detail page. The amount of the fee and the next due date are available in your Amazon Music Settings. The price stated is inclusive of VAT, if applicable. Payment is non-refundable after the first 14 days following sign-up, even if you stop using the Service. If you upgrade your Unlimited Plan, the upgrade will take effect immediately, we will charge you the applicable fee, and the term of your Unlimited Plan may be extended, as described at the time you upgrade your Unlimited Plan. If you downgrade your Unlimited Plan, unless otherwise specified, the downgrade will take effect at the end of the term of your existing Unlimited Plan.
A Family Unlimited Plan allows you to share Unlimited Content with up to five additional family members. When you invite a family member to your Family Unlimited Plan, that family member will have access to the payment method we charge for your subscription. You authorise each family member that you invite to your Family Unlimited Plan to make purchases on or through Amazon with that payment method. If a family member makes a purchase, you will receive an email listing the items that were purchased on the shared payment method. All Family Unlimited Plan members must be 13 years of age or older.
1.2 Amazon Prime Music. Amazon Prime Music (“Prime Music”) allows you to access certain Music Content from our catalogue (“Prime Music Content,” and collectively with Unlimited Content, “Subscription Content”) if you (a) are eligible for the Prime Music benefit under the Amazon Prime Terms, and (b) opt-in to Prime Music by playing Prime Music Content.
1.3 Digital Music Store. The Digital Music Store (the "Store") allows you to purchase Music Content ("Purchased Music"). When you purchase Music Content from the Store, you are directing us to store that Purchased Music in the Music Library Service. You cannot cancel your purchase of Music Content once delivery has started, including by our making it available to you in the cloud for streaming or downloading from the Music Library Service. By placing an order to purchase Music Content on the Store, you acknowledge and agree to this. Your other statutory rights are not affected.
1.4 Music Library Service. The music library service (the “Music Library Service”) allows you to store, download, manage, and play back Subscription Content and Stored Music. “Stored Music” is your Music Content that you store in or access using the Music Library Service, including your Matched Music. “Stored Music” does not include Subscription Content. There may be limits on the types of content you can store using the Music Library Service, such as file types we don't support. By using the Music Library Service, you are directing us to store, download, manage and play back Stored Music on your behalf.
(a) Storage Plans. We offer a free and paid plan for the storage of Music Content, which have different storage capacity limits (each, a "Storage Plan"). You will have the free Storage Plan if you haven't chosen the paid Storage Plan.
(b) Storage Plan Fees; Upgrades and Downgrades. The fee for the Storage Plan is described in your Amazon Music Settings. From time to time, we may offer different Storage Plans, and the fees for those plans may vary. The fee for the Storage Plan you select will be set forth on the detail page. The amount of the fee and the next due date are available in your Amazon Music Settings. If you have a paid Storage Plan, the price stated is inclusive of VAT, if applicable. Payment is non-refundable after the first 14 days following sign-up, even if you stop using the Service. If you upgrade your Storage Plan, the upgrade will take effect immediately, we will charge you the applicable fee, and the term of your Storage Plan may be extended, as described at the time you upgrade. If you downgrade your Storage Plan, unless otherwise specified, the downgrade will take effect at the end of the term of your existing Storage Plan. If you exceed your Storage Plan's storage limit, including by downgrading or not renewing your Storage Plan, you may no longer be able to access Stored Music.
1.5 Matched Music. If we find that music you have purchased from us, or Music Content you have stored in or are importing to the Music Library Service, matches available Music Content from our catalogue (“Matched Music”), you are directing us to store a personal copy of that Matched Music for you in place of your existing files or instead of uploading the files.
1.6 AutoRip-Eligible Orders. Under the AutoRip program, when you purchase a qualifying CD or vinyl album from Amazon.co.uk we provide you a digital version of that album through the Music Library Service. For more information on the AutoRip program, please see the AutoRip Terms & Conditions.
2. GENERAL SUBSCRIPTION PLAN TERMS.
2.1 Promotional and Trial Offers. We may offer trial or promotional Unlimited Plans or Storage Plans (each, a "Trial Plan"). Trial Plans are subject to the Agreement, except as otherwise stated in the applicable offer. Some Trial Plans may automatically convert to a paid plan unless you cancel before the end of the Trial Plan.
2.2 Payment; Renewal.
UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU DO NOT WANT TO AUTO RENEW, YOU UNDERSTAND THAT YOUR UNLIMITED PLAN OR STORAGE PLAN WILL AUTOMATICALLY CONTINUE AND YOU AUTHORISE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE FEE FOR THE UNLIMITED PLAN OR STORAGE PLAN, USING ANY PAYMENT METHOD WE HAVE ON RECORD FOR YOU. UNLIMITED PLAN AND STORAGE PLAN FEES AND FEATURES MAY CHANGE OVER TIME. HOWEVER, ANY INCREASE IN THE FEE WILL NOT AFFECT THE COST OF YOUR UNLIMITED PLAN OR STORAGE PLAN DURING ITS TERM. YOUR RENEWAL PLAN WILL BE THE ONE WE CHOOSE AS BEING CLOSEST TO YOUR UNLIMITED PLAN OR STORAGE PLAN.
For customers on an Unlimited Plan, if all payment methods we have on file for you are declined for payment of your Unlimited Plan, you have 3 days to provide us a new payment method or your Unlimited Plan will be cancelled. If you provide us with a new payment method and are successfully charged within 3 days, your new Unlimited Plan term will be based on the original renewal date and not the date of the successful charge.
For customers on a Storage Plan, if all payment methods we have on file for you are declined for payment of your Storage Plan, you have 30 days to provide us a new payment method or your Storage Plan will be cancelled. If you provide us with a new payment method and are successfully charged within 30 days, your new Storage Plan term will be based on the original renewal date and not the date of the successful charge.
You may cancel the auto renewal of your Unlimited Plan or Storage Plan by visiting Amazon Music Settings and adjusting your subscription settings. If you cancel your subscription, you will not receive a refund of any fees already paid.
2.3 Subscription Restrictions. We reserve the right to accept or refuse subscriptions in our discretion. You may not transfer or assign your subscription or any Unlimited Plan or Storage Plan benefits. You may only use your Individual Unlimited Plan, Echo Unlimited Plan, Student Unlimited Plan or Storage Plan in connection with one Amazon.co.uk account. Up to six Amazon.co.uk accounts may be associated with one Family Unlimited Plan.
3. RIGHTS AND RESTRICTIONS.
3.1 Rights Granted. You may use the Services only for your personal, non-commercial purposes. You may not use the Services to store, transfer, or distribute content of or on behalf of third parties, to operate your own content application or service, or to resell any part of the Services. We grant you a non-exclusive, non-transferable right to use Purchased Music, Subscription Content, Matched Music, and any additional Music Content we provide you access to through the Services only for your personal, non-commercial purposes, subject to the Agreement. Except as set forth in the preceding sentence, you may not redistribute, transmit, assign, sell, broadcast, rent, share, lend, repurpose, modify, adapt, edit, license or otherwise transfer, or use Purchased Music or Subscription Content. We do not grant you any synchronisation, public performance, public display, promotional use, commercial sale, resale, reproduction or distribution rights for any Music Content. You must comply with all applicable laws and with the terms of any licenses or agreements to which you are bound in your use of the Services.
3.2 Usage Restrictions. You may need to register the devices you use with the Services, and we may limit the number of devices you can register, the frequency with which you can change them, and the number of devices from which you can use the Services at any one time. We may impose other restrictions on use of the Services.
3.3 No Reverse Engineering or Circumvention. You may not, and you will not encourage, assist or authorise any other person to, modify, reverse engineer, circumvent, decompile, disassemble, dupe or otherwise tamper with (a) any methodology we use to identify Music Content on your device and match it to Music Content from our catalogue, (b) any methodology we use to protect Music Content, or (c) the Unique Identifiers (defined below).
3.4 Stored Music. You are solely responsible for Music Content you import to the Music Library Service, including ensuring that it has been lawfully acquired and that it is free from any malware, viruses, Trojan horses, spyware, worms, or other malicious or harmful code. Subject to theAmazon.co.uk Privacy Notice , we may use, access and retain Stored Music in order to provide the Music Library Service to you and enforce the terms of the Agreement, and you expressly give us all permissions we need to do so. These permissions include, for example, the rights to copy Stored Music for backup purposes and access Stored Music to provide technical support.
4.1 Use of the Software. We may make available to you software for your use in connection with the Services ("Software"). Terms contained in the Amazon.co.uk Conditions of Use and Sale apply to your use of the Software. For additional terms that apply to certain third party software, see the Legal Notices section within the Software application.
4.2 Information Provided to Amazon. The Music Library Service and the Software may scan Music Content on your device and collect other information that may be used to identify Music Content on your device, such as the names of songs, artists, and associated metadata. The Music Library Service and the Software will use this information to play back and match Music Content on your device to Music Content from our catalogue. The Services and the Software may provide Amazon with information relating to your use and the performance of the Services and the Software, as well as information regarding the devices on which you download and use the Services and the Software. For example, this information may include the device type, mobile network connectivity, IP address of the device, information about your internet service provider, information about when the Software is launched, individual session lengths for use of the Services, information about the Music Content used through the Services, or occurrences of technical errors. Any information we receive is subject to the Amazon.co.uk Privacy Notice.
4.3 Unique Identifiers. Some record companies require us to insert identifiers in the metadata that accompanies Music Content from these companies that uniquely identify it as Music Content you have received from us (“Unique Identifiers”). This includes Purchased Music and Matched Music. These Unique Identifiers may contain information that can be used to identify you as the owner of the Purchased Music or Matched Music. For example, these Unique Identifiers may include a random number we assign to your order or copy, purchase date and time, an indicator that the Music Content was downloaded from Amazon, codes that identify the album and song (the UPC and ISRC), Amazon's digital signature, an identifier that can be used to determine whether the audio has been modified, and an indicator whether the Music Content was purchased from the Store or imported to the Music Library Service. You consent to the inclusion of these Unique Identifiers in the metadata of files you download containing Purchased Music or Matched Music that may identify you as the owner of the Purchased Music or Matched Music, and to the storage of those files on any device you use to download Purchased Music or Matched Music, in order to allow us to meet record company requirements. Music Content sold in the Store that includes these Unique Identifiers is marked on its product detail page. These Unique Identifiers do not affect the playback experience in any way.
5. CHANGES; SUSPENSION AND TERMINATION.
5.1 Changes. We may change, suspend or discontinue the Services, or any part of them, at any time without notice. If we discontinue your Unlimited Plan or Storage Plan, we will give you a prorated refund of any fees paid for your Unlimited Plan or Storage Plan. From time to time, we may add Music Content to or remove it from Unlimited or Prime Music. There may be unusual circumstances where due to legal reasons we may no longer be able to store or provide you access to particular Music Content.
5.2 Suspension and Termination. Your rights under the Agreement will automatically terminate without notice if you fail to comply with its terms. We may terminate the Agreement or restrict, suspend, or terminate your use of the Services at our discretion without notice at any time, including if we determine that your use violates the Agreement, is improper, substantially exceeds or differs from normal use by other users, involves fraud or misuse of the Services, or harms our interests or those of another user of the Services. If your Unlimited Plan or Storage Plan is restricted, suspended, or terminated, you may be unable to access the Services and you will not receive any refund of fees or any other compensation.
5.3 Termination of Unlimited Plan or Storage Plan by You. If you paid your subscription fee at the time you signed up for an Unlimited Plan or a paid Storage Plan, you may cancel your plan within 14 days of sign up, and we will refund your subscription fee. To cancel within the 14-day period, visit your Amazon Music Settings or using this form.
Thereafter, you may cancel the auto renewal of your Unlimited Plan or Storage Plan at any time by visiting your Amazon Music Settings. Any cancellation will be effective at the end of the current term of your Unlimited Plan or Storage Plan.
6.1 Reservation of Rights; Waiver. The Services, Software and Music Content embody intellectual property that is protected by law. Copyright owners of Purchased Music are intended third-party beneficiaries under the Agreement and may enforce the Agreement against you and invoke all rights under the Agreement including limitations of liability. All licenses granted to you are non-exclusive. Our failure to insist upon or enforce your strict compliance with the Agreement will not constitute a waiver of any of our rights.
6.2 Amendments. We may amend the Agreement at our sole discretion by posting the revised terms on or through the Services or on Amazon.co.uk, but any increase in fees will not affect the cost of your Unlimited Plan or Storage Plan during its term. Your continued use of the Services or the Software after any amendment evidences your agreement to be bound by it.
6.3 Contact Information; Copyright Notices. For communications concerning the Agreement, please write to Amazon Media EU S.à.r.l., 5 Rue Plaetis, L-2338 Luxembourg. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow the Notice and Procedure for Making Claims of Right Infringements as described in the Amazon.co.uk Conditions of Use and Sale.
6.4 Severability. If any term or condition of the Agreement is deemed invalid, void, or for any reason unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining term or condition.
7.1 Governing Law and Jurisdiction. Any dispute or claim arising from or relating to the Agreement or the Services is subject to the governing law, disclaimer of warranties and limitation of liability and all other terms in the Amazon.co.uk Conditions of Use and Sale. You agree to those terms by entering into the Agreement or using the Services. The European Commission provides for an online dispute resolution platform, which you can access here. If you would like to bring a matter to our attention, please contact us.
7.2 Exclusions of Liability. Without limiting the disclaimer of warranties and limitation of liability in the Amazon.co.uk Conditions of Use and Sale, Amazon will not be liable for (a) losses that were not reasonably foreseeable to you and Amazon at the time when you begin using the Services, (b) losses that did not arise from any breach or default on Amazon's part, (c) any business losses, or other losses that arise from any non-consumer use of the Services or Software, or your use of the Services or Software in a way that is prohibited by this Agreement, or (d) loss, damage or misappropriation of Music Content. For losses that are not excluded by the above clause, Amazon's and our Matched Music providers' total liability to you for compensation (including any statutory right to obtain a refund) will be limited to the amount you paid (if any) for your then current Unlimited Plan or Storage Plan. The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights. Nothing in this paragraph affects your statutory rights as a consumer or any liability for death, personal injury, or fraud. We have no liability for Music Content you find to be offensive, indecent or objectionable.
Amazon Media EU S.à.r.l, 5 Rue Plaetis, L2338 Luxembourg
Share capital: EUR 12,500
Registered in Luxembourg
RCS Luxembourg No: 112767
Luxembourg VAT Registration Number: LU 20944528
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