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Find Your Download

If you're having trouble finding songs or albums you've downloaded from Amazon Music on your computer, here are some solutions that may help.

Check Your Downloads

Amazon Music for PC and Mac

To find your completed downloads, click Your Library in the top menu and select the Computer icon in the upper left corner of the application window. This shows you your computer library—that is, all the music currently downloaded to your computer.

From your computer library, you can also select the Playlists filter and open your All Downloads list to view all the music you've downloaded from the app.

Web Browser Downloads

If you downloaded the file(s) through your computer's web browser, try looking in your default "Downloads" folder to make sure the download completed.

Web browsers handle file downloads in different ways, but most feature onscreen prompts or notifications about the status of your downloads and give you an option to open them once complete. You can also look for a Downloads option your browser menu, or use one of the following keyboard shortcuts:

  • For PC computers: Try pressing CTRL + J to open your Downloads folder.
  • For Mac computers: Try pressing Command + Option + L to open your Downloads folder.

Note: When you start a download, your browser may ask whether you want to open or save the file. Make sure to select Save—if you select "Open," your browser starts playing the file in your default media player instead of saving it to your computer.

Show File on Computer in the Amazon Music app

From your computer library in the Amazon Music app for PC and Mac, you can right-click a song or album and select Show File on Computer. This opens the folder or location on your computer where the music file is saved.

Music you download through the Amazon Music app for PC and Mac is saved by default to an Amazon Music folder on your computer. For PC computers, this folder is typically stored under My Music and in the Music folder for Mac computers.

Tip: With the Amazon Music app, you can change the default download location for Amazon Music files on your computer. Open the app menu Menu Button 
		  and select Manage Downloads under Preferences.

Redownload the File(s)

If you still can't find your music, you may need to try downloading it again. For detailed instructions, go to Download Music Through Your Web Browser and Download with Amazon Music for PC and Mac.

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