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Find Your Download

If you're having trouble finding songs or albums you've downloaded from Amazon Music on your computer, here are some solutions that may help.

Amazon Music for PC and Mac

To find your downloads, select My Music in the top menu. Next, select the Downloaded filter in the left sidebar to view all the music you've downloaded from the app.

Music you download through Amazon Music for PC and Mac is saved by default to an Amazon Music folder on your computer.

For PC computers, this folder is typically stored under My Music, and for Mac computers, in the Music folder.

Tip: You can also set the download location from the Settings menu. Open the drop-down menu in the upper right corner of the application window, next to your Amazon ID. Select Preferences, and then choose your preferred folder under Download Location.

If you still can't find your music, you may need to try downloading it again. For detailed instructions, go to Download with Amazon Music for PC and Mac.

Web Browser Downloads

If you downloaded the file(s) using your computer's web browser, look for them in your default "Downloads," folder to make sure the download completed.

Web browsers handle file downloads in different ways, but most feature on-screen prompts or notifications about download status, and give you an option to open them once complete. You can also look for a Downloads option in your browser menu.

Note: When you start a download, your browser may ask whether you want to open or save the file. Make sure to select Save—if you select "Open", your browser starts playing the file in your default media player instead of saving it to your computer.

If you still can't find your music, you may need to try downloading it again. For detailed instructions, go to Download Music Through Your Web Browser.


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