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Organise a Collection

When you create a return, one of the options presented to you may be a collection. Once you select Continue you’ve committed to receiving a collection.

To organise a collection:

  1. When you create a return, if a collection is the return option presented to you, confirm you want to return the items(s) by collection.
  2. Print the internal return label(s) via the returns creation process. Please make sure that if you’re returning items from more than one order, that you print all corresponding return labels. Note: If your return is with Arrow XL, there’s no need to print your return label. Arrow XL will bring your return label with them when they arrive to pick-up your item.
  3. Package the item(s) up securely, making sure the internal return label is inside. If you don’t have the original box, that’s not a problem as long as the packaging is secure.
  4. Hand over the package to the driver when they arrive. The driver may ask you to sign as confirmation that the package has been picked up. If your collection address is a non-residential address or apartment complex, your package may need to be left at a reception area.

Note: Please be sure you have selected the correct reason for your return before initiating a return collection or pick-up. In some cases, if the return is found to not be the result of our error, a home collection cost of £50.00 may be deducted from your refund.

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