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Reset Your Password

If you've forgotten your password, you can get a new one by clicking the "Forgot Password" link on the Sign In page. A security code will be sent to your e-mail address or mobile phone that will allow you to start the password recovery process

Did you forget your password? You can request a personalised

If you want to make this update from a computer that you haven't used previously to shop at our website, we'll also ask you to confirm all your account information before being able to create a new password.

To request a password reset:
  1. Go to Forgot Your Password.
  2. Follow the on-screen instructions. You will be asked to enter your email address or your mobile phone number associated with you Amazon account. Once inserted, click Continue.
  3. Select Set a new password. We will send you an email or sms (depending on the verification method you have chosen) containing a security code.
  4. Type in the security code and click Continue
  5. After verifying your identity, we will ask you to enter your new password. Click Save Changes to complete the procedure.

After you've created a new password, it'll become active right away. Your new password will be applicable for all Amazon related accounts (including LOVEFiLM).

Tip: For information about selecting a strong password, go to Choose a Strong Password.

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