The Returns Support Centre allows gift recipients and gift givers to return single items and items marked as a gift when they have been sold and/or fulfilled by Amazon.co.uk. The type of refund or credit you receive depends on how the gift was purchased and how it's returned.
Note: If the order is not marked as a gift or contains multiple items, this cannot be processed through ORC and you will need to contact Customer Service for assistance.
If you'd like to return a gift, please visit our
To return a gift:
Note: Your 17-digit order number (or "Order ID") is found on the left side of your packing slip. If you don't have the packing slip, you can contact us. We'll ask for information to help us locate the order, such as the sender's name, their e-mail address, their phone number, and information about the item you want to return.
Note: If the return isn't the result of our error, or if you're returning an item other than shoes, clothing, jewellery or watches that were sold or dispatched by Amazon, return costs will be deducted from your refund. If you choose to return via Amazon Locker, you'll be prompted to select a Locker location at this time. For more information about returning an item to an Amazon Locker, go to Return an Item Using an Amazon Locker.
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