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About Amazon Hub Locker

Amazon Hub Locker (Locker) provides you with a self-service delivery location to pick up your Amazon.co.uk parcels. Lockers are currently available in a variety of locations throughout the UK.

Instead of delivering a parcel to your home or business address, you can select a Locker location and pickup your parcel at a time that's convenient for you. Go to Amazon Hub Locker to get started.

For Locker Locations, you can select One-Day, Same-Day (Evening-Delivery) or Standard Pickup. If your order includes £10 or more of eligible books, or £20 or more of eligible items across any product category, your order will qualify for FREE Standard Pickup. Terms and Conditions apply. One-Day Pickup to a Locker is free for Amazon Prime members - if you're not an Amazon Prime member, you'll be charged £2.99. Same-Day (Evening Delivery) has no charge for Amazon Prime members, and is charged at a cost of £5.99 per delivery for all eligible items for non-Prime members. Click here for Standard Pickup rates.

For more information on accessibility for Lockers, see our help page.

Once your parcel is delivered to a Locker, you'll receive an e-mail notification with a unique pickup code and the address and opening times for your selected Locker location. The code will also be available in the tracking information for your order.

When you arrive to collect your parcel, enter your pickup code or scan the barcode using the barcode scanner and follow the instructions on the screen.

All parcels delivered to Locker locations must be picked up within three days. If you're not able to pickup your parcel within this timeframe, the parcel will be returned to us and you will receive a refund.

We always aim to provide you with accurate opening hours for Pickup Locations, however, during holiday periods we suggest you re-confirm with the location to avoid disappointment and ensure you can collect your parcel when you need it.

Currently, Lockers can accept parcels up to 42cm x 35cm x 32cm in dimension, with a maximum weight of 4.5kg. If the combined size, weight or dimensions of your parcel exceeds the size restrictions, you'll need to remove items or select a different delivery address.

Note: Certain items available on Amazon.co.uk are age restricted. By placing an order for one of these items you are declaring that you are 18 years of age or over. Amazon requires a signature and photo identification to verify proof of age. It is not possible to request delivery of these items to a locker. See About Age Restrictions for more information.

If you have a question about Amazon Hub Locker or need help with an order, please contact us.


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