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Before you issue a refund, consider the following:
For more information, see Returns and Refunds.
In case you accidentally refund the wrong amount or wrong order, read the 'Refund mistakes' section below.
Issuing a refund
To issue a refund, follow these steps:
To refund the full amount:
To refund a partial amount:
When you manually generate a refund, it will sit in Pending status for up to two hours. This provides an additional buffer in case you accidentally refund the wrong amount or wrong order. This feature is available for manually generated refunds only. Refunds issued through feeds will continue to be processed immediately.
If everything is correct, no further action is needed on your part. If you made a mistake, see "Refund mistakes" below.
To refund associated tax amounts, see How to Refund Multiple Orders at the Same Time.
While in Pending status, you can cancel the refund by clicking "Cancel all pending refunds for this order." If you cannot see this link, then the refund has been released to the buyer and cannot be cancelled.
If this is the case, you can contact the buyer to see if they will allow their credit card to be recharged by Amazon. If the buyer agrees, ask them to contact Amazon Customer Service to request a recharge.
We can recharge the buyer's credit card for the order only if we receive the request directly from the buyer.
Once the customer's card has been recharged, the recharged amount will appear as a credit in your Payments account.
If you cancel a refund, we don't notify the buyer. We only notify buyers about refunds that are actually released.
Gift cards and gift certificates
If an Amazon.co.uk gift card or gift certificate was used to pay for all or part of an order, process the refund as you normally would. The gift card or gift certificate portion of the refund will be credited back to the buyer's Amazon.co.uk account and can then be used on a future purchase.
Please use the e-mail address associated with your Amazon.co.uk Seller account.
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