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About Our Returns Policies

Amazon.co.uk, and many Sellers on Amazon.co.uk, offer returns for most items within 30 days of receipt of delivery. You can use this page to learn about our return policies. Most items sold on Amazon.co.uk follow our general return policies, but some products have different policies or requirements associated with them.

At Amazon.co.uk we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to cancel the purchase of most items within 14 days without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.

Amazon Global Store Items

Most Amazon Global Store items can be returned within 30 days of receipt of delivery. Global Store returns are easy with our online Returns Support Centre. It can take up to 15 - 25 days for an item to reach us once you return it. Once the parcel is received at our fulfilment centre, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to reflect in your account.

Please note that your return label may require you to return the item at your own expense. Amazon will automatically refund up to £20 for return postage costs. If you return a defective, damaged or incorrect item, you’ll be refunded for postage and packaging for delivery of the item to you, as well as your Import Fees Deposit, once your return is processed.

AmazonFresh Items

The majority of AmazonFresh food items aren't returnable, but may be refunded. See About Spilled or Damaged AmazonFresh Items for information on requesting a refund.

Statutory Cancellation Right

You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item (please see clause 2 of our Conditions of Use & Sale for the full instructions on cancellation and further information on your right of cancellation). To exercise your cancellation right please visit ourReturns Support Centre.

Our Voluntary Returns Policy

As well as your statutory cancellation rights described above, you can return most products from the Amazon sites to Amazon within 30 days of receipt of the products if the products are complete and are in an unused and undamaged condition. To return an item please visit our Returns Support Centre.

Please note that this returns policy doesn't affect your statutory rights and therefore doesn't affect your right of cancellation as described above.

The following table provides an overview of the key provisions of your statutory cancellation right as well as our voluntary returns policy and how they compare to one another:

Statutory Rights Amazon Returns Policy (as set out by product category below)
Return period 14 days 30 days
Refund of costs of sending the item back to us if defective, damaged or incorrect item? Yes Yes
Refund of costs of sending the item back to us if cancellation? No No (unless Shoes, Clothing & Accessories, see next row)
Refund of costs of sending the item back to us if Shoes, Clothing & Accessories? Yes Yes
Refund of original delivery costs if defective? Yes Yes
Refund of original delivery costs if cancelled? Yes, cheapest method Yes, cheapest method

Returns Costs & Methods

Amazon will refund the cost of sending an item back to us if it’s defective, damaged or incorrect and in many cases, we’ll provide you with a pre-paid returns label. If your return is not the result of an Amazon error, and you’re using a pre-paid return label, we’ll deduct the cost of the return from your refund. For returns from within the UK, costs start at £3.99. International return costs start at £8.09. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the item(s) you’re returning. We’ll always display the most accurate return costs and methods available for your item(s) in our Returns Support Centre when you create your label.

Please note that certain types of items aren't eligible for cancellation or return under the Amazon returns policy. You can find out more in the Conditions of Use & Sale.

We won't accept the return of any software returned to us if it's been opened. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn't received in new, unopened condition.

If a product becomes defective after 30 days you won't be able to create a returns label using our Returns Support Centre - you'll need to Contact Us. You may wish to visit the manufacturer's website or contact them directly as they may be able to offer troubleshooting and support with the issue you have with the product. Please see Manufacturer Contact Details and After Sales Service.

For instructions on how to return certain specific items, please see the following links:

If your order was sold and dispatched by a Seller on Amazon Marketplace, you can learn more about Arranging Marketplace Returns and Refunds.

For Amazon Video, please see the Amazon Video Terms of Use page.

For Amazon Music, please see the Amazon Music Terms of Use page.

For AmazonFresh, please see the AmazonFresh Terms of Use page.

For Kindle, please see the Kindle Returns Policies page, the Kindle Terms of Use page and the Amazon Kindle Store Terms of Use page.

For the Amazon Appstore for Android, please see the Amazon Appstore for Android Terms of Use page.

For Amazon Games and Software downloads, please see the Amazon Games and Software Terms of Use page.

For AutoRip Music, please see the AutoRip Terms of Use.

For Shoes, Clothing & Accessories, please see Shoes, Clothing & Accessories.

For items containing Hazardous Materials, please see Items containing Hazardous Materials.

For items containing High Value Items, please see the Very High Value Items page.

If you return items in which you've saved personal information, such as laptops, cameras or other electronic devices, you must erase this information completely before sending the product back to us.

For Amazon Global Store items please see the Amazon Global Store Terms & Conditions.

Other Statutory Rights

You have additional rights in relation to incorrect, damaged or defective goods. For more information about these statutory rights, please visit Adviceguide, a Citizens Advice website at: http://www.adviceguide.org.uk/. This link is provided to help our customers find out the rights they have where goods are not as described, not fit for purpose or not of satisfactory quality.

If you need to contact us by post, please write to:

Amazon.co.uk Customer Services,
2-4 Waverley Gate,
Waterloo Place,
Edinburgh EH1 3EG*

This isn't our returns address and returns won't be processed at the above address. If you need to return an item please visit our Returns Support Centre.

*In order to ensure a faster response please visit Customer Service.

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