Unexpected E-mail from Amazon? If you received an e-mail regarding an order you don't recognise, please check Your Orders in Your Account. If you can't find a matching order, the e-mail you received wasn't from Amazon.co.uk. We recommend that you delete the e-mail. There's no need to report these particular e-mails to us, as we're investigating the matter. You can get tips on safe online shopping from our Help pages and watch a short Help video on identifying phishing e-mails.