If you're having trouble using Alexa with your supported TV or video service, here are some solutions that help.
Make sure that you have the latest version of the Alexa app installed. Check that you've signed in to the app with the same Amazon account information you used to register your Alexa device.
For more information, go to Download the Amazon Alexa App.
Make sure you've completed setup for your service provider's Alexa Video Skill. Some providers require additional login or authentication steps before you can connect with Alexa.
At this time, Alexa Video Skills are only supported on Echo devices. Other Alexa-enabled devices do not support Alexa Video Skills.
Make sure you're using compatible equipment from your TV or video service provider, as well. Check to see whether there are any available software or firmware updates for the devices you use to access the service.
If you have any trouble checking your service equipment, the provider or device manufacturer will be in the best position to help.
Connect the devices you use to access your TV or video service to the same Wi-Fi network as your Alexa devices.
Alexa devices work best on personal Wi-Fi networks.
You can check or change the Wi-Fi settings for your Alexa devices in the Alexa app:
If you have multiple Alexa devices linked to your TV or video service, you'll need to repeat these steps for each device.
Make sure you're within range of your Alexa devices when you're speaking, and that there aren't any objects blocking the devices. Also, make sure the microphones aren't muted.
If you're still having trouble, try relinking your devices in the Alexa app. To unlink your devices:
Note: For Dish Hopper boxes, look for devices that start with "R1947."
To relink your devices:
For more information, go to Set Up Alexa Video Skills.
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