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Quick Fixes for Alexa Video Skills

If you're having trouble using Alexa with your supported TV or video service, here are some solutions that help.

Update the Alexa app

Make sure that you have the latest version of the Alexa app installed. Check that you've signed in to the app with the same Amazon account information you used to register your Alexa device.

For more information, go to Download the Amazon Alexa App.

Check for setup issues

Make sure you've completed setup for your service provider's Alexa Video Skill. Some providers require additional login or authentication steps before you can connect with Alexa.

Tip: If you're having trouble accessing your TV or video service, the service provider will be in the best position to help.

Check your linked devices

At this time, Alexa Video Skills are only supported on Echo devices. Other Alexa-enabled devices do not support Alexa Video Skills.

Make sure you're using compatible equipment from your TV or video service provider, as well. Check to see whether there are any available software or firmware updates for the devices you use to access the service.

Tip: To use the Dish TV Skill for Alexa, you need an Internet-connected Hopper satellite box running the latest software version. To check for a software update on your Hopper box:
  1. Open the channel guide and go to channel 9607.
  2. Look for the "software update" option, and select it to start the update.
  3. Wait for the update to complete (your Hopper box will restart once the update is installed).
  4. Return to the Alexa app to try the linking process again.

If you have any trouble checking your service equipment, the provider or device manufacturer will be in the best position to help.

Connect your devices to the same Wi-Fi Network

Connect the devices you use to access your TV or video service to the same Wi-Fi network as your Alexa devices.

Alexa devices work best on personal Wi-Fi networks.

You can check or change the Wi-Fi settings for your Alexa devices in the Alexa app:

  1. Go to the menu and select Alexa Devices.
  2. Select your device.
  3. In the Wireless section, select Wi-Fi Network and follow the instructions.

If you have multiple Alexa devices linked to your TV or video service, you'll need to repeat these steps for each device.

Make sure your Alexa devices are in range

Make sure you're within range of your Alexa devices when you're speaking, and that there aren't any objects blocking the devices. Also, make sure the microphones aren't muted.

Relink your devices

If you're still having trouble, try relinking your devices in the Alexa app. To unlink your devices:

  1. From the menu, select Music, Video, & Books.
  2. Select your TV or video service provider, then select the Settings option.
  3. For each of your linked devices, select Manage > Link Devices > Unlink.
  4. Go back to the Alexa app menu, and select Smart Home.
  5. Go to Your Smart Home Skills, and select the Disable option next to the skill for your service provider.
  6. Return to the Alex app menu, and select Smart Home again. Then open Devices.
  7. Look for any equipment from your TV or video service provider in the list. Then select Forget next to the devices.

    Note: For Dish Hopper boxes, look for devices that start with "R1947."

To relink your devices:

  1. Go to Music, Video, & Books in the Alexa app menu.
  2. Find the skill for your service provider under Video.
  3. Select Enable Skill and follow the on-screen instructions.

For more information, go to Set Up Alexa Video Skills.

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