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About Incorrect or Missing Items from AmazonFresh Orders

Check the order details in "Your Account" to verify all the items in your order were dispatched.

Items may become unavailable after you checkout. We'll proceed with delivering your order so that you receive the rest of your items on time. Your credit card won't be charged for the unavailable item(s). If the item(s) became unavailable before we could deliver it, you'll see a "We're sorry we're unable to fulfill your entire order" message in the Order Details. The unfulfilled item(s) will also appear in your Delivery Confirmation e-mail under a section titled Unavailable Items.

Where possible, we'll try to send a similar product in its place (exceptions are specialty items). If your item was substituted, you'll see Substituted with on the Delivery Confirmation e-mail listing the substituted items. In most cases, you won't be charged for the original item or the substitute. If we're able to substitute the original item with an item that is nearly identical, you'll be charged the lesser of the two prices.

If your credit card was charged for an item that you didn't receive and the order details show that the item was dispatched, contact us for a refund.

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