Echo Dot Doesn't Turn On or Respond

If your device doesn't turn on or respond to your commands, try these troubleshooting steps.

Video: Troubleshooting an Unresponsive Echo Dot

  • Make sure you use the included power adapter. Other adapters do not provide enough power for Echo Dot to turn on and work correctly.
  • Press the Action button to see if Echo Dot responds to your requests.
  • When you connect your Echo Dot to a speaker (through Bluetooth or the audio cable), make sure your Echo Dot is at least three ft (one m) away from the speaker. When Echo Dot is close to external speakers, it may be more difficult for Echo Dot to hear the wake word and other requests.
  • Make sure your device is at least eight in (20 cm) away from walls or other objects.
  • Make sure there is no background noise when you speak.
  • Speak naturally and clearly.

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