About Problems Signing In
If you have trouble logging in, here are some things to check:
Incorrect E-mail Address: Your e-mail address must be in this format: email@example.com (or .net, .org, etc.). If you have more than one e-mail address, be sure that you're using the correct e-mail address and password combination for the account you're trying to access. Also, if your computer is set to auto-complete the e-mail, make sure it's the correct e-mail address listed.
Incorrect Password: If you're sure you're using the correct e-mail address, try to
reset your password. Your new password will be effective immediately.