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About Denied Claims

Claims can be denied for a variety of reasons.

The common reasons for a claim being denied include:

  • The item received was the same as described by the Seller.
  • The item was received and the Seller provided verification of delivery.
  • You failed to respond to a request for further information.
  • You filed a chargeback with your payment processor or bank.
  • You were unwilling to return the item to the Seller.
  • The item (valued over £20) wasn't received by the Seller and you couldn't provide proof of delivery.
  • Amazon regarded the claim as inappropriate.

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