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A-to-z Claim Time Frames

Once you've determined your order meets the A-to-z claim conditions, there are several time requirements for filing a claim.

Claims need to be filed within 90 days from the Estimated Delivery Date and in addition the following timelines need to be respected:

  • For physical goods, you must wait 3 calendar days past the maximum estimated delivery date for an order OR 30 days from the order date, whichever is sooner.
  • If you received your item and it is damaged, defective, materially different, or you changed your mind and want to return the product in line with Amazon's return policy you must (1) contact the Seller within 30 days from receipt of the item (or by the end of any extended period e.g., extended Christmas returns policy, if later) and (2) postmark the return within 14 days from arranging the return with the Seller.

The A-to-z Guarantee does not cover items that have become defective more than 30 days after delivery.

Note: A-to-z Guarantee claims typically take 1-2 weeks to process.

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