Once you've determined your order meets the A-to-z claim conditions, there are several time requirements for filing a claim.
Claims need to be filed within 90 days from the Estimated Delivery Date and in addition the following timelines need to be respected:
The A-to-z Guarantee does not cover items that have become defective more than 30 days after delivery.
Note: A-to-z Guarantee claims typically take 1-2 weeks to process.
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