Appeal a Denied Claim
If your A-to-z Guarantee claim was denied for purchases made on the Amazon.co.uk website, you can appeal the decision in the Orders section of Your Account.
To make an appeal for purchases made on the Amazon.co.uk website:
Go to Your Orders.
Locate your order in the list and click File/View Claim.
Click Appeal decision and follow the prompts to explain your reason of appeal.
Click Appeal decision to complete request.