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File an A-to-z Guarantee Claim

You can file an A-to-z Guarantee claim via the Orders section in Your Account if you purchased physical goods from a Marketplace Seller at Amazon.co.uk.

To file an A-to-z Guarantee Claim:
  1. Go to Your Orders.
  2. Locate your order in the list and click File/View Claim. Note: A-to-z Guarantee claims typically take 1-2 weeks to process.
  3. Enter the required information and click Report problem.

For more information on the A-to-z Guarantee, go to About A-to-z Guarantee.

Note: If you need help with an item sold by Amazon Global Store, or with a Marketplace item delivered via a Prime delivery method, please Contact Us.

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