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Organise a Collection

Go to the Returns Support Centre to return an item. One of the options presented to you may be a collection. Once you select Continue you’ve committed to receiving a collection.

To organise a collection:

  1. DPD will allocate you a date of collection once you've confirmed you want to return the item(s) by collection. The date will depend on where you live but is usually within 1-3 days of the date you select to have the item(s) collected, and always between Monday to Friday, excluding public holidays. You’ll also get at least 2 hours’ notice of the 1-hour time slot of the collection by e-mail from DPD.
  2. Print the internal return label(s) in the Returns Support Centre. Please make sure that if you’re returning items from more than one order, that you print all corresponding return labels.
  3. Package the item(s) up securely, making sure the internal return label from the Returns Support Centre is inside. If you don’t have the original box, that’s not a problem as long as the packaging is secure.
  4. Hand over the package to the DPD driver when they arrive. The DPD driver will ask you to sign a confirmation that the package has been picked up. The DPD driver will then fix a label to the front of the box and take your parcel with them. If your collection address is a non-residential address or apartment complex, your package will need to be left at a reception area.

Note: If the return isn't the result of our error, a home collection cost of £6.00 will be deducted from your refund.

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