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About Pickup Location Eligibility

Many retail and FBA items can be delivered to a pickup location as long as they're light enough and small enough to be accepted by the pickup location.

If you want an item dispatched to a pickup location, during checkout you'll be able to proceed with your order if all items are eligible for delivery to the pickup location; otherwise, you'll be asked to change the delivery address or remove specific items from your order.

For delivery to a pickup location:

  • Only items dispatched by are eligible for delivery to a pickup location. This includes Marketplace items that are Fulfilled by Amazon (usually items from Amazon Merchants or Warehouse Deals). All other items sold by third-party Sellers are dispatched directly from the Seller and aren't eligible for delivery to a pickup location.
  • Pickup locations are available in a variety of sizes. If the combined size, weight or dimensions of your parcel exceeds the size restrictions of your selected pickup location, you'll need to remove items or select a different delivery address to proceed with your order.
    Pickup Location Dimension Restrictions Weight Restrictions
    Amazon Locker 42cm x 35cm x 32cm 4.5kg
    Pass My Parcel 60cm x 50cm x 40cm 17kg
    Royal Mail Local Collect 45cm x 35cm x 35cm 15kg
    Doddle 50cm x 50cm x 40cm 16kg
  • Items of very high value or those that require special handling need to be delivered to a home or business address.
  • Subscribe & Save orders need to be delivered to a home or business address.
  • All items in your order must be available for dispatch within 24 hours. Although an item may be listed as "In Stock", we may not be able to dispatch that item right away. For items that can dispatch within 24 hours, the product detail page will show a message similar to "Want this item by tomorrow? Order in the next 30 minutes".

If you've checked each of these points and you still can't select delivery to a pickup location, then it's most likely that all available locations are full. You should select a different delivery address or try to complete your order again on a different day.

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