You can return any Kindle e-reader, Fire tablet or Amazon Fire TV devices or accessories you purchased directly from Amazon.co.uk for a full refund within 30 days of the day you received it as long as it is in new condition and in accordance with our return policy.
After the 30 days have passed, you will no longer be entitled to return your Kindle e-reader, Fire tablet or Amazon Fire TV device, unless it is defective. See Warranty Service below if you need to return your Kindle e-reader, Fire tablet or Amazon Fire TV device for service. This does not affect your consumer rights. For more information please click here.Note:
If you want to return your Kindle e-reader, Fire tablet or Amazon Fire TV device or accessory for a refund and you purchased your device or accessory from a third-party retail store, you must return your device or accessory to the retailer where you made the purchase according to the retailer's return policies.
To return your Kindle e-reader, Fire tablet or Amazon Fire TV device or accessory within 30 days of receipt if purchased from Amazon.co.uk:
About Your Refund
When we have received and processed your return, our returns department will request the appropriate refund to the payment method used for the original order. View completed refunds by visiting the Order Summary in Your Account (http://www.amazon.co.uk/youraccount).
Note about pre-paid mailing labels and shipping cost refunds: Return postage costs are only reimbursed if the return is due to Amazon error. If a pre-paid label is not convenient in your location, indicate the cost of shipping you paid with your return (either on the packing slip inside of the box or written on the return label outside of the box). You may be reimbursed for your shipping costs according to our Returns and Refunds policy.
Books you purchase from the Kindle Store are eligible for return and refund if we receive your request within 14 days of the date of purchase. Once a refund is issued, you will no longer have access to the book.
To request a refund and return, visit the Manage Your Content and Devices page. Click the Actions tab for the title you'd like to return, and select "Return for refund".
Subscriptions (magazines, newspapers, and blogs) can be cancelled at any time. You can update, cancel, or reactivate subscriptions in Manage Your Content and Devices.
For more information and instructions, see Kindle Magazines and Newspapers.
Your Kindle e-reader, Fire tablet or Amazon Fire TV is covered by a One-Year Limited Warranty. If you purchase an Amazon Fire TV remote control separately from an Amazon Fire TV, whether through Amazon or in a retail store, your Amazon Fire TV voice remote is covered by a 90-Day Limited Warranty. Your Amazon Fire game controller is covered by a 90-Day Limited Warranty. If you are a consumer, you will also have consumer rights and this warranty is provided to you in addition to these rights and does not jeopardise your consumer rights in any way. This means that if your device is faulty, you may be entitled to a repair or replacement from the retailer. For more information on your consumer rights for faulty goods, please click here. If you need service under the warranty or would prefer some personal assistance, please contact us so we can help determine how best to help you. We'll gladly provide assistance or a replacement according to the warranty guidelines or in accordance with your consumer rights.
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