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About Refunds

This page describes how we calculate refunds and outlines our policy on gift refunds and gift card refunds. Our refunds policy doesn't affect your statutory rights. Your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased.


    How Refunds Are Issued

    Most refunds are issued based on the payment method used at the time of purchase. In some cases, you may be offered an "Instant refund" option.

    If you want to use your refund without waiting for your return to process, you can select the instant refund option, if it's available. Instant refunds are either refunded to your credit card or issued as an Amazon.co.uk Gift Card balance, depending on the instant refund type you selected. You'll still need to return your items within 30 days.

    Payment Method Refund Method Refund Time (After Return Is Received)
    Payment Card Instant Refund to Payment Card Instant (See Note below)
    Payment Card Instant Refund to Gift Card Upon completion of the return request
    Payment Card Refund 5-7 business days
    Amazon.co.uk Gift Card Gift Card Balance 1 business day
    Promotional Credit No Refund Issued N/A
    Payment Card & Amazon.co.uk Gift Card Payment Card, Gift Card Balance, or both 5-7 business days for payment card and 1 business day for Gift Card
    Pay Monthly Pay Monthly Instalment 5-7 business days

    Note: Your refund request will be processed instantly. However, it may take 5-7 business days for it to display on your payment card statement. Amazon may determine that a refund can be issued without requiring a return.

    If you aren't required to mail your item back for a refund, you will be notified in the Returns Support Centre. For more information, go to the Conditions of Use & Sale.

    Gift returns: The type of refund or credit you receive depends on how the gift was purchased and how it was returned. For more information about gift refunds, go to Return a Gift.

    Late Refunds

    You can check the status of your refund in Your Account on the order summary page.

    If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, contact us for further assistance.

    Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.

    Will I be refunded any return postage costs?

    We'll refund your return costs on items sold and/or fulfilled by Amazon, up to our standard delivery option cost, if:

    • you received an incorrect item, or
    • you received a damaged item, or
    • you received a defective item, or
    • you are returning shoes and clothing.

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