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About Phishing or Spoofed E-mails

We take the safety of our customers and their accounts very seriously and have a number of security measures to protect your data.

Fraudsters may impersonate us in order to get access to your information and, from time to time, you might receive e-mails purporting to come from Amazon.co.uk which do not come from actual Amazon.co.uk accounts. These are an attempt to convince you to reveal sensitive information.

What is a Phishing or Spoofed E-mail?

Phishing and spoof e-mails look similar to genuine e-mails from Amazon.co.uk. Often these e-mails refer to a recent order, a charge, or an issue with your account that requires urgent attention in order to lure you into clicking on a link or calling a phone number.

Once directed to this fraudulent site, which may look similar to an Amazon.co.uk website, you might be asked to give your account information and password.

These false websites can steal your sensitive information; later, this information can be used without your knowledge or permission, in order to commit fraud.

Amazon will never ask you for the following information in an e-mail communication:

  • Your National Insurance Number.
  • Your bank account information, credit card number, PIN number, or credit card security code (including "updates" to any of the above).
  • Your mother's maiden name or other information to identify you (such as your place of birth or your favourite pet's name).
  • Your Amazon.co.uk password

Smishing and Vishing

Phishing can also come through your phone via SMS or voice calls. This is called Smishing or Vishing.

  • Smishing is when a scammer sends an SMS message to your phone number with a bogus phone number or URL.
  • Vishing is when fraudsters use an automated system to make voice calls, reporting urgent account problems and asking for account information.

In both of these cases, Caller ID cannot be trusted. Scammers can easily fake a Caller ID, and it's impossible to be sure the call is coming from where it says it is.

Do not call numbers back that are given via SMS or voicemail. Always contact Amazon via the Contact Us. option from within Your Account.

To protect your sensitive information against Phishing or Vishing, please review and follow guidance relating to Phishing provided within our Security and Privacy. help page.

What is Angler Phishing (phishing on Social Media)?

Angler phishing is the latest trend amongst phishers/cyber-criminals operating on popular social media platforms such as Twitter, Facebook and Instagram. Phishers create highly convincing fake customer service accounts on these social media websites, in order to redirect customers to phishing websites. They try to impersonate our social media team to gain the trust of customers, who then might feel safe and willing to share sensitive personal data, since they are sure they are communicating with genuine staff they reached out to in the first place. Users on social networking sites can become easy targets for phishers. One of the more nefarious purposes for social impersonation is victimising unsuspecting people who may believe they are legitimate accounts—especially those looking for help or support.

At Amazon, we ensure that our customer service interactions on social media are safeguarded. If you come across any such fake accounts/pages, kindly report it to twitter-support@amazon.com and we will ensure that it’s taken down if it’s an imposter of Amazon or are in violation of our company’s social media policies.

Here’s our official help page links on social media which represents Amazon.co.uk.

Facebook:https://www.facebook.com/AmazonUK/?rc=p

Twitter: https://twitter.com/AmazonHelp

Instagram: https://www.instagram.com/amazon/?hl=en

Whenever you receive any response on social media platforms from Amazon customer service, always check the link/URL to identify if it’s a genuine one or not. Fake customer service accounts will always have the link/URL morphed.

For further detail on the steps that we take to keep your account and details safe, please refer to our Security and Privacy. help page.

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