E-mails from Amazon will never ask you for personal information. If you receive a suspicious (sometimes called phishing) e-mail, here are some tips to determine if it's an e-mail from Amazon.
If you received an e-mail regarding an order you didn't place, the e-mail likely wasn't from Amazon. Please send the e-mail as an attachment to email@example.com. For more information, go to Report a Phishing or Spoofed E-mail.
Don't open any attachments or click any links from suspicious e-mails. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System.
To help identify phishing e-mails and for tips on safe online shopping, see our short Help Video:
Suspicious e-mails often contain:
Note: Go to Your Orders to see if there's an order that matches the details in the e-mail. If it doesn't match an order, the message isn't from Amazon. Amazon never puts attachments on order confirmation e-mails.
Note: Amazon will never ask for personal information to be supplied by e-mail.
Note: Go to Your Account and click Manage Payment Options in the Payments section. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.
Note: Legitimate sites have a dot before "amazon.co.uk" such as http://"something".amazon.co.uk (usually "www"). Sites such as "payments-amazon.com" aren't Amazon sites. We'll also never send e-mails with links to an IP address (string of numbers), such as "http://123.456.789.123/amazon.co.uk/".
Note: If the "from" line of the e-mail contains an Internet Service Provider (ISP) other than @amazon.co.uk, then it's a fraudulent e-mail.
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