Cancel Items or Orders

You can cancel items or orders that haven't entered the shipping process yet.

  1. Go to Your Orders and select the order you want to cancel.

    Note:

    • If the order is sold by a third-party seller, you have 30 minutes after placing the order to make any cancellation.
    • If the order has already entered the shipping process, this option isn't available. You can select Request Cancellation but this does not guarantee cancellation. You'll receive an email within an hour confirming whether or not your cancellation was possible.

  2. Select the check box next to each item you want to remove from the order. To cancel the entire order, select all of the items.
  3. Select Cancel checked items when finished.

After submitting the cancellation, we'll send you a confirmation message.

You can also confirm that the order was cancelled by visiting Your Orders. If you see the order in the Cancelled Orders section, it was successfully cancelled.

If your order is already shipped directly from Amazon by the carrier Amazon, you can cancel the delivery and request a return to sender by visiting Your Orders,click "Track My Parcel", then click "Cancel the Delivery".

If your order shipped directly from Amazon and can't be modified, you may refuse the package or return it using our Online Returns Center.

If your order shipped directly from a seller and can't be modified, please contact the seller for instructions. For more information on how to contact the seller, go to Contact Third-Party Sellers.

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