Shop now Shop now Shop now  Up to 50% Off Fashion  Shop all Amazon Fashion Cloud Drive Photos Shop now Learn More Shop now Shop now Shop Fire Shop Kindle Listen in Prime Shop now

About Undeliverable Parcels

Occasionally parcels are returned to us as undeliverable. As we can’t re-dispatch orders that have been returned to us, when a carrier returns a parcel as undeliverable we’ll issue you a full refund, including the delivery costs.

If you'd still like to purchase the items in a parcel that's been returned to us as "undeliverable" you'll need to place a new order.

A parcel might be returned as undeliverable for several reasons:

Incorrect address. If the address is incorrect or outdated the parcel will typically be returned to us by the carrier or the unintended recipient. Please double-check the address carefully when placing your order. For more information about adding, editing and deleting addresses from your Address Book see Add & Manage Addresses.

Incorrect address format. If our system doesn't recognise the way an address was entered the parcel may be assigned to a carrier that can't deliver to that address.

Failed delivery attempts. Most of our carriers will make more than one attempt to deliver a parcel. If they find that they can't successfully deliver your parcel it'll be returned to us.

Refused by recipient. A gift recipient who isn't expecting a gift may refuse a parcel if they believe it's being delivered to them by mistake. In this case we'll refund the gift purchaser and let them know by e-mail. If you want to place a new order for the gift, you may want to let the recipient know that a surprise is on the way.

Illegible address. In rare cases address labels may become impossible to read in transit. If that happens a carrier will return the parcel to us.

Damaged in transit. If a parcel is damaged while it's on its way to you the carrier may return it without attempting delivery.

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.