About Collect+

Instead of delivering a parcel to your home or business address, you can select a Collect+ store and pick up your parcel at a time that's convenient for you. When your parcel is ready for collection from the Collect+ store, you'll receive an e-mail notification from Collect+ with instructions and a unique pick-up code.

For Collect+ pickup locations, you can select One-Day or First Class delivery. Your parcel will be delivered to the Collect+ store on your estimated delivery date between the hours of 07:00 and 19:00. You'll know that your parcel is ready for collection when you receive an e-mail from Collect+ with the subject "Your Amazon parcel, pick up code xxxxxxx, has arrived". Collect+ stores can accept items up to 80cm x 60cm x 50cm with a maximum weight of 15kg.

To collect your parcel, you'll need to provide the pick-up code and identification that matches the name that you selected during checkout. If you have a smartphone, you can also provide the barcode included with your pick-up code.

You can use one of the following forms of identification to collect your parcel:

  • Cheque Guarantee / Credit / Debit Card
  • Bank/Building Society Book
  • Valid Passport
  • Cheque Book
  • Driving Licence
  • Utility Bill

The shop keeper can't release the parcel unless you provide the correct pick-up code and identification. If you no longer have your pick-up code or have deleted the Collect+ e-mail, please contact us.

All parcels delivered to Collect+ stores must be picked up within ten days. If you can't collect your parcel please contact us, as in some cases we can extend this for you. If you still can't collect your parcel, it'll be returned to us for a refund.

Once the original order is returned to us, you can re-order the item for delivery. You'll receive a confirmation e-mail once we've received the original order back at our fulfilment centre and afterward when a refund has been processed.