The Returns Support Centre allows gift recipients and gift givers to return single items and items marked as a gift when they have been sold and/or fulfilled by Amazon.co.uk. The type of refund or credit you receive depends on how the gift was purchased and how it's returned.
Extended Returns policy information:
We've specially extended our returns period for the Christmas season. Items dispatched by Amazon.co.uk during the period from 1 November, 2018 to 31 December, 2018 inclusive may be returned at any time before midnight on 31 January, 2018. This return policy is valid for: all items sold and dispatched by Amazon.co.uk, items sold by third-party sellers and fulfilled by Amazon, as well as items offered with the Prime logo, which are sold and fulfilled by third-party sellers. Our returns policy will revert to the standard 30-day period for items dispatched after 31 December, 2018.
Please note that this doesn't apply to mobile phones with contracts. For information about returns to Sellers please see our Arranging Marketplace Returns and Refunds Help page.
Note: If the order is not marked as a gift or contains multiple items, this cannot be processed through ORC and you will need to contact Customer Service for assistance.
If you'd like to return a gift, please visit our
To return a gift:
Note: Your 17-digit order number (or "Order ID") is found on the left side of your packing slip. If you don't have the packing slip, you can contact us. We'll ask for information to help us locate the order, such as the sender's name, their e-mail address, their phone number, and information about the item you want to return.
Note: If the return isn't the result of our error, or if you're returning an item other than shoes, clothing, jewellery or watches that were sold or dispatched by Amazon, return costs will be deducted from your refund. If you choose to return via Amazon Locker, you'll be prompted to select a Locker location at this time. For more information about returning an item to an Amazon Locker, go to Return an Item Using an Amazon Locker.
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