Learn more Download now Shop now Shop now Shop now Learn more Explore Subscribe & Save across Household brands Shop now The Equalizer 2 The Equalizer 2 The Equalizer 2 Learn more Learn more Shop Kindle Learn More Shop now Shop now Learn more

Return Items You Ordered

You can return many items sold on Amazon.co.uk. When you return an item, you may see different return options depending on the Seller, item, or reason for return.

Return Your Item

Extended Returns Policy Window

We've specially extended our returns period for the Christmas season. Items dispatched by Amazon.co.uk during the period from 1 November, 2018 to 31 December, 2018 inclusive may be returned at any time before midnight on 31 January, 2018. This return policy is valid for: all items sold and dispatched by Amazon.co.uk, items sold by third-party sellers and fulfilled by Amazon, as well as items offered with the Prime logo, which are sold and fulfilled by third-party sellers. Our returns policy will revert to the standard 30-day period for items dispatched after 31 December, 2018.

Please note that this doesn't apply to mobile phones with contracts. For information about returns to Sellers please see our Arranging Marketplace Returns and Refunds Help page.

To return an item you ordered

Note: If you need to print your return label, you can do this by going to Manage returns.

To return an item you ordered:
  1. Go to the Returns Support Centre, and click Return items.
  2. Find the order you want to return, and click Return an item from this order.

    Note: If you don't see the order you're looking for, select another option from the Filter orders menu, and then click Go.

  3. Select the items you want to return.
  4. Enter the quantity of items, select an option from the Reason for return menu, and then add any additional information in the Details box.
  5. To continue, do one of the following:
    • If the item was sold by Amazon.co.uk, select your return option.
    • If the item was sold by a Seller, click Submit for Approval.

    Note: Some Sellers may need to review your return request. After the Seller reviews the request, they'll provide a label or instructions on how to return your items. If you don't receive a response within two business days, you can submit an A-to-z Guarantee claim. For more information, go to A-to-z Safe Buying Guarantee Protection. The returns policy offered by Marketplace Sellers applies to all Amazon customers.

  6. Select your preferred return method.

    Note: If you choose to return via Amazon Locker, you'll be prompted to select a Locker location at this time. For more information about returning an item to an Amazon Locker, go to Return an Item Using an Amazon Locker.

  7. Print your label and return authorisation. Some returns won't require you to print a label or authorisation. If you don't have a printer when you're completing your return, you can print later (we'll e-mail you a link to your label) or you can have someone else print your label for you. Note: If your return is scheduled with Arrow XL, there’s no need to print your return label. Arrow XL will bring your return label with them when they arrive to pick-up your item. Note: If you choose to return items to a Doddle store via the Returns Support Centre, show your return code to the Doddle store associate. The store associate will scan the QR code to accept the return. You can track your return via Your Orders.
  8. Put the return authorisation inside of your package and attach the label to the outside.

Note:

  • If you return items in which you've saved personal information, such as laptops, cameras or other electronic devices, you must erase this information completely before sending the product back to us.
  • For items sold by Amazon.co.uk, return costs may be deducted from your refund depending on the reason for return. For more information, go to About Refunds.
  • You will be asked to provide updated credit or debit card information if you try to create a replacement for an item which was paid for by a prepaid debit card.

If you need to return an incorrect item, please see Return an Incorrect Item.

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.