Missing Tracking Information

Sometimes, tracking information isn't available.

Here are some reasons why tracking information may not be available:

  • There may be a delay in updates to the tracking database.
  • Some parcels, such as standard international deliveries, aren't trackable.
  • Marketplace sellers don't always provide Amazon with tracking information for their orders.
  • If the tracking number starts with ‘TBA’, see Deliveries from Amazon Logistics.

If the estimated delivery date for your parcel has passed and your tracking information hasn't changed, allow an additional day or two for the parcel to be delivered. Usually, parcels arrive on or shortly after the estimated delivery date.

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