About Missing Tracking Information

Sometimes tracking information won't be available.

Here are some reasons why tracking information may not be available:

  • A delay in the updates to the tracking database.
  • Some parcels, such as standard international deliveries, aren't trackable.
  • Marketplace Sellers sometimes don't provide Amazon with tracking information for their orders.

If the estimated delivery date for your parcel has passed and your tracking information hasn't changed, please allow an additional day or two for the parcel to be delivered. Usually packages arrive on or shortly after the estimated delivery date.

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