Last Updated: May 22, 2015
1. The Games and Software Store
Through the Store, you can browse, purchase, download and access video games, business and consumer software and related digital products and content, including Add-On Products ("Applications"). "Add-On Products" are digital products, such as additional or enhanced functionality, virtual currency, special in-game items or characters, or subscription access to content or services, that are intended to be accessed or used within certain Applications. Applications include any client software used to access the Application, any content, documentation, ads, services, technology, data and other digital materials included in or made available through an Application (including after you download or initially access it), and through any updates and other changes and versions of the Application. Some Applications are available for download to your computer or other local device, while other Applications are hosted on servers and are made available for use over the internet ("Online Applications"). The party that provides an Application to us for distribution is the "Publisher" of the Application. Most of the Applications we make available through the Store are licensed to you by third-party Publishers. We may make some Applications available via the Store at no charge and others for a price, as further described on our Application detail pages. From time to time, we may offer sales, give-aways and other promotions in the Store. We may modify or discontinue any of those promotions at any time without notice to you.
2.1 General. After you order an Application and pay any corresponding price, you may download (if applicable) and access the Application, for your personal use. You are responsible for ensuring before purchase that your device meets any minimum system requirements, including any requirement that we make available on the Application detail pages. For some Applications, you will be required to input a licence key we make available in order to install or activate the Application. You are responsible for any internet or other connection charges you may incur in connection with your download, access, and use of the Store and any Applications, including any free trial versions.
2.2 Trial Access. We may offer free trial and other limited versions of Applications so you can preview Applications prior to purchase. These versions may have limited features, restrict permitted time of use, or contain other limitations.
2.4 Add-On Products; Subscriptions. Add-On Products are subject to any use, access and other restrictions described on the Add-On Product detail page or otherwise provided in the Agreement. Some Add-On Products are consumable, such as virtual currency, and can be downloaded only once and used on only one device. Not all products and services available for purchase within an Application are Add-On Products. Other than for purchases of Add-On Products, we are not a party to, and have no responsibility for, any payment or purchase transactions you make through an Application. If you purchase an Add-On Product that is a subscription or start a free trial for such a subscription, unless you set your subscription settings so that they do not automatically renew, we may automatically continue your subscription at the then current subscription price upon expiration of the initial subscription or free trial, as applicable. Unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your subscription will automatically continue and you authorise us (without notice to you, unless required by applicable law) to collect the then-current subscription price and any taxes, using any payment card we have on record for you. We may terminate a subscription at any time, and if we terminate a subscription before the end of its term, you will receive a prorated refund based on the time remaining in the subscription. We reserve the right to change subscription terms and prices from time to time, effective as of the beginning of the next subscription term.
2.5 Online Applications. Online Applications are hosted and maintained by the applicable Publisher or another third party. We do not guarantee that any Online Application will be available or remain available to you, and we are not responsible for any downtime of an Online Application.
2.6 Cancellation; Returns; Accessing and Risk of Loss. All purchases of Applications are final. You cannot cancel your purchase of an Application once delivery has started, including via download or by us making it available to you in the cloud. By placing an order to purchase an Application, you acknowledge and agree to this. We do not accept returns of Applications, except as required by law or unless indicated otherwise on the Application detail page. Once you purchase an Application and we or the Publisher make it available to you, you are responsible for downloading (if applicable) and confirming your ability to access Applications, including retrieving the licence key for the Application if applicable, and bear all risk of loss after downloading the Application or retrieving the licence key, including any loss due to a computer or hard drive malfunction. If you are unable to complete a download or access an Application, please contact Amazon Customer Service for assistance. We will usually continue making Applications you have purchased available to you in Your Games & Software Library so that you can download additional copies of the Application and retrieve your licence key (if applicable), but that is not always the case, and we may limit or disable further downloads of an Application due to licencing restrictions or for other reasons.
2.7 Ratings. We may provide age and content ratings for Applications that Publishers or other third parties provide to us or that are based on information Publishers or other third parties provide to us. While we require Publishers to provide accurate information regarding the content of their Applications, we cannot ensure that Application ratings are accurate or that Applications do not include content that is offensive, indecent, or objectionable. We have no liability for Application content that you find to be offensive, indecent or objectionable.
3. Use of and Restrictions on Applications and Store Software
3.1 General. We may make available to you software for your personal use that you need to install on your device in order to download or access Applications purchased from the Store ("Store Software"). Terms contained in the Amazon.co.uk Conditions of Use and Sale apply to your use of the Store Software. Publishers may choose to protect their Applications using a digital rights management ("DRM") system implemented through the Store Software or using the Publisher's or another third party's DRM that Publisher provides with its Applications. Store Software includes any software we include in an Application to enable DRM implemented through the Store Software, or for other purposes. You may not attempt to disable, bypass, modify, defeat, or otherwise circumvent the DRM or any other security or content protection system used in connection with the Store.
3.2 Information Provided to Amazon. Amazon respects your privacy, and the Store Software will not access files or other information on any device where your Applications are located that are not used by or otherwise related to the Store Software or performance of the Applications. The Store Software and the Applications will provide Amazon with information relating to the download, access, use and performance of the Store Software and your Applications, as well as information regarding the devices on which you download and use the Store Software or Applications. For example, the Store Software and Applications may provide Amazon with information about device type, internet connectivity, location of the device running an Application, information about when an Application is launched, individual session lengths for Applications, the amount of available disk space, or why an Application may not be working. Any information we receive is subject to the Amazon.co.uk Privacy Notice.
3.3 Separate Licenses to Use Applications. Your use of an Application will be governed by the terms and conditions of an end user licence agreement between you and the Publisher or other licensor of the Application (a "EULA"). The Publisher or other licensor has the right to enforce the EULA against you. If you choose not to accept a EULA for an Application you must not use that Application. This Agreement does not amend or supersede any licence or other agreement between you and the Publisher of an Application. Amazon is not a party to the EULA for any Application (unless Amazon is the Publisher of the Application). If you receive an Application that is not accompanied by a EULA, then the Publisher grants to you only a limited licence to download (if applicable), access and use the Application for personal purposes, and reserves all other rights. The Applications are protected by copyright and other intellectual property laws and treaties. Amazon, Publishers or other licensors own the title, copyright and other intellectual property rights in the Applications, and the Applications are licenced, not sold.
3.4. Compliance with Law. You will use the Store and Applications in compliance with all applicable laws, including all export and re-export restrictions and regulations that may apply to any Application.
4.1 Changes. We may modify, suspend or discontinue the Store, the Store Software or any Application, in whole or in part, at any time without notice or liability.
4.2 Geographic Restrictions. The Store is currently only available to customers located in the countries and territories detailed on this Help page. We regret that you may not use the Store if you are outside the countries and territories.
4.3 Suspension and Termination; Waiver; Amendments. Your rights under this Agreement will terminate without notice from us if you fail to comply with its terms. In case of such termination, you must cease all use of the Store and the Store Software, and we may immediately revoke your access to the Store without notice to you and without refund of any purchases. Our failure to insist upon or enforce your strict compliance with the Agreement will not constitute a waiver of any of our rights. We may amend any of this Agreement's terms at our sole discretion by posting the revised terms in the Store or on Amazon.co.uk. Your continued use of the Store or Store Software after the effective date of the revised Agreement terms constitutes your acceptance of the terms.
4.4 Disputes. Any dispute or claim arising from or relating to the Agreement, the Store or the Store Software is subject to the governing law, disclaimer of warranties and limitation of liability and all other terms in the Amazon.co.uk Conditions of Use & Sale. You agree to those terms by entering into the Agreement or using the Store of the Store Software.
4.5 Exclusions of Liability. Without limiting the disclaimer of warranties and limitation of liability in the Amazon.co.uk Conditions of Use and Sale, Amazon will not be liable for (a) losses that were not reasonably foreseeable to you and Amazon at the time when you begin using the Store, (b) losses that did not arise from any breach or default on Amazon's part, or (c) any business losses, or other losses that arise from any non-consumer use of the Store, Store Software or Applications, or your use of the Store, Store Software or Applications in any way that is prohibited by this Agreement. For losses that are not otherwise excluded, Amazon's and any Publisher's total liability to you for compensation (including any statutory right to obtain a refund) will be limited to the amount you paid, if anything, to purchase any Application related to your claim for damages. The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights. Nothing in this paragraph affects your statutory rights as a consumer or any liability for death, personal injury, or fraud.
4.6 Contact Information. For communications concerning this Agreement, please write to Amazon, Attn: Amazon Media EU S.à r.l., 38 avenue John F. Kennedy, L-1855 Luxembourg. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow the Notice and Procedure for Making Claims of Copyright Infringement specified in the Amazon.co.uk Conditions of Use and Sale.
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