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Manage Your Contacts & Settings

Learn how to manage your Alexa-to-Alexa contacts and Alexa Calling and Messaging settings from the Alexa app.

When you sign up for Alexa Calling and Messaging from the Alexa app, all of the contacts saved to your mobile phone are linked to Alexa automatically.

Alexa uses this information to find people or numbers to contact through your compatible Echo devices and the Alexa app.

Note: If you've previously used Alexa Calling and Messaging on an Echo device or the Alexa app, your mobile phone contacts are imported automatically for Alexa Calling and Messaging on any supported Fire, Android, or iOS tablet.

Setting up profiles for multiple users

If you share devices with other people in your household, you can each create your own profile by signing up in the Alexa app individually. This way Alexa uses your name and mobile contacts when making calls and sending messages.

Note: Fire Tablets do not support voice profiles at this time.

Each user can follow these steps in the Alexa app:

  1. Select Conversations conversations button.
  2. Select Get Started, and follow the on-screen instructions.
  3. On the "Help Alexa get to know you" screen, select your profile (if you already have one saved). Otherwise select I'm someone else.
  4. Enter your name and mobile phone details when prompted.

Note: You can access contacts from all users in your household from shared Echo devices. Alexa looks for that contact on all available contact lists and makes the call via your profile.

About Alexa-to-Alexa contacts

Any contacts from your phone who also use Alexa Calling and Messaging are automatically added to the Alexa contacts list in the Alexa app.

You can view your Alexa contacts by opening the Conversations tab conversations button, and selecting the Contacts icon "".

Manage your contacts

You can only view your personal Alexa contacts from the Alexa app. The Alexa app doesn't show all of the contacts saved to your phone. Additionally, it may not show contacts from the Contacts app on your Fire, Android, or iOS tablet.

Contacts cannot be added or changed from within Alexa Calling and Messaging. To add or change a contact, open the contacts app on your mobile phone and make the change from there.

Alexa periodically checks for updates to your contacts and can automatically access any new contact information when making calls or sending messages.

Block contacts

You have the option to block specific Alexa contacts through your Echo devices and the Alexa app.

To block an Alexa-to-Alexa contact:

  1. Open the Alexa app and select Conversations conversations button.
  2. Select the Contacts icon "".
  3. Scroll down and select Block contacts, then select a contact to block. (For Fire tablets, select a contact to block from your contacts list.)
  4. Select Block and confirm. To unblock the contact, return to Block contacts screen, select contact, then select Unblock.

Tip: You can also temporarily block alerts for messages and calls on supported Echo devices using the Do Not Disturb feature.

Manage your profile

You can view and manage your Alexa Calling and Messaging profile from the Alexa app:

  1. Open Conversations conversations button.
  2. Select the Contacts icon "".
  3. Select My Profile.

You can then choose from available options, including:

  • Name – Select Edit to change the name associated with your profile.
  • Drop In – Use the toggle under Drop In to turn this feature on or off.

Drop In Permissions

To allow a contact to drop in on you:

  1. Open the Alexa app and select Conversations conversations button.
  2. Select the Contacts icon .
  3. Scroll down and select the contact you want to allow.
  4. Use the toggle under Drop In to allow or refuse permission to Drop In.

Related Help Topics

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