Amazon.co.uk offers free returns on some items including clothes, shoes, jewellery and watches. Look for “Free returns” next to the price to confirm that the item qualifies for free returns.
Note: Please see our Return Prime Wardrobe Items Help page for information on how to return fashion items purchased in a Prime Wardrobe order.
We've specially extended our returns period for the Christmas season. Items dispatched by Amazon.co.uk during the period from 1 November, 2018 to 31 December, 2018 inclusive may be returned at any time before midnight on 31 January, 2018. This return policy is valid for: all items sold and dispatched by Amazon.co.uk, items sold by third-party sellers and fulfilled by Amazon, as well as items offered with the Prime logo, which are sold and fulfilled by third-party sellers. Our returns policy will revert to the standard 30-day period for items dispatched after 31 December, 2018.
For information about returns to Sellers please see our Arranging Marketplace Returns and Refunds Help page.
Note: We can't accept returns if you deliver them to us by hand.
Free 30 Day Returns on Selected Fashion Items
If for any reason you are not satisfied with your purchase, you may return it up to 30 days from the original purchase date. For selected items including shoes, clothes, jewellery and watches, Amazon.co.uk will pay for the return delivery and provide a printable pre-paid return label.
Please review the following terms and conditions to check if your purchase qualifies for free return delivery:
As Amazon.co.uk sources many of its goods internationally, it is possible that some fashion items will be labelled according to US or EU sizing conventions. If you receive footwear, clothing, jewellery or a watch that appears to be labelled in a different size than what was ordered, please be sure to try on the item to confirm the incorrect size before returning the item to us.
If you return items eligible for Free Returns that were delivered to an address outside of the UK, and the reason for the return is not because of an error on our part and the item is not defective, we will not refund the cost of returning these items.
Our Return Support Centre will guide you through our Returns Policy and provide you with a printable personalised return label.
Free Delivery on orders dispatched by Amazon
Orders including £10 or more of eligible books, dispatched by Amazon, qualify for FREE Delivery. All orders of £20 or more of eligible items, dispatched by Amazon, across any product category also qualify for FREE Delivery. With free delivery, your order will be delivered 3-5 business days after all of your items are available to be dispatched, including pre-order items. For more information about FREE Delivery, click here.
If you'd like to exchange an item, visit the Returns Support Centre. An exchange option will display if the product eligibility criteria are met. See About Exchanges and Replacements for more information on exchange eligibility.
If the item you wish to return doesn't have an exchange option, you'll need to return the original item and place a new order.
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