E-mails, text messages or calls from Amazon will never ask you for personal information. If you receive a suspicious (sometimes called phishing) e-mail, text message or call, here are some tips to determine if it's from Amazon.
If you receive a suspicious phone call, email, or text message claiming to be from Amazon, asking for payment, personal information or offering a refund you do not expect, please do not share any personal information, and disconnect any phone call immediately. You can report spam calls via Action Fraud at https://www.actionfraud.police.uk. Please also note that Amazon will never ask for your personal information, or ask you to make a payment outside of our website (e.g. via bank transfer, emailing credit card details, etc.). If you received an e-mail regarding an order or Prime membership, or anything that you don't recognise, please forward the e-mail to firstname.lastname@example.org and then delete it. Do not click on any links in such emails. For more information, go to
To help identify phishing e-mails and for tips on safe online shopping, see our short Help Video:
Examples of what to look out for if you suspect a spoof or phishing email, text message or call, are:
Note: Go to Your Orders to see if there's an order that matches the details in the e-mail. If it doesn't match an order, the message isn't from Amazon. Amazon never includes attachments in order confirmation e-mails.
Note: Amazon will never ask for personal information to be supplied by e-mail.
Note: Go to Your Account and click Manage Payment Options in the Payments section. If you aren't prompted to update your payment method on that screen, the message isn't from Amazon.
Note: Legitimate sites have a dot before "amazon.co.uk" such as http://"something".amazon.co.uk (usually "www"). Please note, the legitimate site for Amazon Pay is pay.amazon.com/uk. We'll never send e-mails with links to an IP address (string of numbers), such as "http://123.456.789.123/amazon.co.uk/".
Note: If the "from" line of the e-mail contains an Internet Service Provider (ISP) other than @amazon.co.uk, then it's a fraudulent e-mail.
If you suspect that you have received a Phishing or Spoofed Email, please refer to Report a Phishing or Spoofed Emailfor guidance on how to report this.
If you have clicked on a Phishing or Spoofed email and are concerned that your account information may be at risk, please refer to Protect Your Account for guidance.
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