We can refund VAT on items sold by Amazon.co.uk and sent to BFPO and FCO addresses, as long as the address is located outside of the UK.
Note: if the item was sold by a third-party Seller on Amazon Marketplace, you'll need to contact your Seller via e-mail.
To request a VAT refund for a BFPO address outside of the EU, please e-mail us once your order has been dispatched. Remember to include the order number with your request. You'll need to contact us within 3 months of the time of the supply of goods.
Before we can issue a VAT refund for an order dispatched to a BFPO address which is within the EU, UK VAT legislation requires us to obtain a "certificate of entitlement" confirming that the items have been dispatched to, and received by, a qualifying body or person as set out in paragraph 14.4 of HM Revenue and Customs Notice 725 dated January 2014. Amazon will accept a copy of the order receipt which was dispatched with the item(s), signed and stamped by the head or acting head of the embassy, high commission, consulate, visiting force contingent or international organisation, with evidence of the official status of the signatory.
For goods which are dispatched to BFPO customers in Cyprus or Germany Amazon requires a certificate from the person placing the order, uniquely identifying the supply for which relief is claimed, and claiming entitlement as follows:
Amazon requires this certificate in accordance with Section 14 of HM Revenue and Customs Notice 725 dated January 2014. If this certificate isn't supplied, Amazon can't make a refund. Please send the stamped receipt or certificate, quoting all the qualifying order numbers for which VAT has not been refunded to:
Charge Enquiries Department, Amazon Customer Services, Waverley Gate, 2-4 Waterloo Place, Edinburgh, Midlothian EH1 3EG, United Kingdom
Alternatively, you can e-mail this information in PDF format, to firstname.lastname@example.org. You'll need to contact us within 3 months of the time of the supply of goods.
Note: We no longer accept VAT refund requests via fax.
For sales by Marketplace sellers, whether enrolled into Amazon’s Tax Calculation Service or not, you’ll need to contact your Seller directly to ask for a VAT refund.
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