I bought this book this week and read it in an hour or so. As a Postman of 7 years I agreed with every word written. Roy has told the story of what has happened to Royal Mail. It is now a target driven machine with incompetant managers and senior directors running it. They come, do their little pep talk, bang their drum and behold they are gone. The job has changed so much in the few years that I have been working for RM. None of it for the better. This is a must read for every Postman or woman and if everyone who wants to know whats wrong with the mail - just read this book. You will cry!!