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Customer Review

on 25 March 2012
I can highly recommend this book both to individuals seeking to better understand the psychology of the workplace, and too anyone in a management role.
No prior knowledge of TA is needed, as the basics are described at the beginning of the book , but this is not to say that those who do have an understanding of TA will not find it just as useful / interesting.
It is written very clearly and is a pleasure to read. ( This is not something that can be said of any other text book that I have read ! )
Anita and Chris write in the same way that they speak ie clearly and engagingly. ( Yes- I can also highly recommend the courses that they run too.) They clearly have a passion for their subject, as well as the ability to share their wealth of knowledge and expertise.
It can be read as a whole but individual chapters can also be dipped into as the interest/ need arises.
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