This is the second I have bought. The first was great but then we moved house. The second stopped working after 12 weeks so I had to go to Argos to buy an emergency replacement. I then noticed that the one I received from Amazon looked slightly different. I checked the serial number on the Sureflap website and I have been sold a fake product. This order was fulfilled by Amazon and so unfortunately, you cannot guarantee what you are buying. The real cat flap says SUREFLAP TM on the logo, the fake says SUREFLAP with an R in a circle. The logos are also different sizes.
Hi there! You have indeed noticed a difference between your two Sureflap microchip cat flaps. In line with our continuous product improvement the aesthetic appearance and logo have slightly changed. The latest Sureflap logo now displays the ® (R in a circle) instead of the ™ symbol. To put your mind at rest, It is the same product, not a fake. On the Sure Petcare website it is possible to check the number of your cat's microchip, but not the serial number of the cat flap. Therefore the serial number you entered would not have been recognised. If you feel that your microchip cat flap is not working to your satisfaction, we suggest you contact our customer service team via www.surepetcare.com/support who will work with you on any problem. Thank you!